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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the activities of the service value chain- Design & Transition
- Engage
- Obtain/Build
- Deliver & Support
- Plan
- Improve
Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Know the purpose and key terms of 15 ITIL practices- Relationship Management
- Continual Improvement
- Change Control
- Service Level Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Deployment Management
- Service Request Management
- Supplier Management
- Incident Management
- Release Management
- Information Security Management
- Service Configuration Management
- Service Desk
Understand the purpose and components of the ITIL service value system- Service Value Chain
- Governance
- Continual Improvement
- Guiding Principles
- Practices
Understand the four dimensions of service management- Information and Technology
- Organizations and People
- Partners and Suppliers
- Value Streams and Processes
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Optimize and automate
- Collaborate and promote visibility
- Focus on value
- Think and work holistically
- Keep it simple and practical
- Start where you are
- Progress iteratively with feedback

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EXIN ITIL 4 Foundation Sample Questions (Q33-Q38):

NEW QUESTION # 33
How does information about problems and known errors contribute to 'incident management'?

Answer: B


NEW QUESTION # 34
A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

Answer: B


NEW QUESTION # 35
Which practice nurtures links with stakeholders at strategic and tactical levels?

Answer: B


NEW QUESTION # 36
Which describes outcomes?

Answer: A


NEW QUESTION # 37
What should be used to set user expectations for request fulfilment times?

Answer: B


NEW QUESTION # 38
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