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Salesforce AP-203 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	24%	- Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives
Topic 2: Planning and Design	60%	- Order capture, quoting and fulfillment design - Migration strategy and data quality - Design scalable product catalog and data model - Asset management and MACD flows - Sprint planning and story prioritization
Topic 3: Delivery and Implementation	16%	- Feature assessment: out-of-the-box vs custom - Solution validation and optimization - Integration and deployment best practices

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q63-Q68):

NEW QUESTION # 63
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C. Introduce customer data management system as a part of digital transformation to keep customer data up to date
D. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

Answer: B

NEW QUESTION # 64
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Answer: C

NEW QUESTION # 65
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
C. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
D. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Answer: A

NEW QUESTION # 66
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Answer: A

NEW QUESTION # 67
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Promotions
B. Customizations using CPQ Hooks
C. Discounts.
D. Adjustment using Context rules

Answer: D

NEW QUESTION # 68
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