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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 2: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 3: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 4: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Topic 5: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 6: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q17-Q22):

NEW QUESTION # 17
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C. The batch job for recommendations has not been executed.
D. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

Answer: B

NEW QUESTION # 18
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B. The User Group selected for authoring articles has been set to 'External".
C. Users have not been given the "Knowledge Analyst" role.
D. The Base Locale for the articles has not been enabled in the correct language.

Answer: C

NEW QUESTION # 19
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The team members have not established the e-mail feature on the Offerings page.
B. There are no specific e-mail tasks available.
C. The team members don't have the Email Administrator Role provisioned.
D. The environment was not provisioned correctly and the service module is missing.

Answer: A

NEW QUESTION # 20
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. an inbound message filter per sender
C. a configured profile option to schedule the retrieval of emails
D. a configured job to process inbound emails

Answer: A

NEW QUESTION # 21
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Answer: A

NEW QUESTION # 22
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