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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Benefits Realization | 26% | - Value Delivery
|
| Topic 2: Risk Optimization | 19% | - Risk Governance
|
| Topic 3: Governance of Enterprise IT | 40% | - Governance Frameworks
|
| Topic 4: IT Resources | 15% | - Resource Optimization
|
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NEW QUESTION # 392
A CIO is concerned with the potential of vendor system failures that could cause a large amount of unintended system downtime. To determine how to prepare for this concern, what is MOST important for the CIO to review?
Answer: A
NEW QUESTION # 393
Which of the following should IT governance mandate before any transition of data from a legacy system to a new technology platform?
Answer: B
Explanation:
Data conversion is the process of transforming data from one format or system to another. It is a critical activity in any data migration or integration project, as it affects the quality, accuracy, and usability of the data.
Therefore, IT governance should mandate that data conversion has documented approvals from business process data owners, who are the stakeholders responsible for defining and maintaining the data requirements, standards, and quality for their respective business processes. This ensures that the data conversion meets the business needs and expectations, as well as complies with the relevant policies and regulations. References:
* CGEIT Review Manual 2021, Chapter 4: Resource Optimization, Section 4.2: Data Management, page
1651
* CGEIT Review Questions, Answers & Explanations Manual 2021, Question 10, page 252
* Data Conversion: Definition, Best Practices, and Examples3
* Data Governance Roles and Responsibilities4
NEW QUESTION # 394
An IT strategy committee wants to ensure that a risk program is successfully implemented throughout the enterprise. Which of the following would BEST support this goal?
Answer: A
NEW QUESTION # 395
An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
Answer: B
Explanation:
The first step to address the issue of complaints from business executives regarding the amount their units are being charged for IT services should be to quantify consumption and service level agreement (SLA) achievements per business unit. This will help the CIO to understand the actual usage and performance of IT services by each business unit, as well as to justify and communicate the chargeback rates based on the value and quality of IT services delivered. Quantifying consumption and SLA achievements can also help identify and address any inefficiencies, discrepancies, or gaps in IT service delivery or chargeback methods.
Agreeing to reduce charge rates and improve relationship management with the business, looking into outsourcing of support functions to drive down the cost structure, and asking the CFO about budget revisions for the business units' IT expenditures are possible steps to take after quantifying consumption and SLA achievements, but they are not the first step. Agreeing to reduce charge rates without understanding the underlying causes of the complaints may result in underfunding or underpricing of IT services, which may affect their quality and sustainability. Improving relationship management with the business is important, but it should be based on transparent and accurate information about IT service consumption and chargeback.
Looking into outsourcing of support functions may reduce the cost structure, but it may also introduce new risks and challenges for IT governance and management. Asking the CFO about budget revisions may help align IT expenditures with business priorities, but it may not address the root causes of the dissatisfaction with IT chargeback.
References := IT Chargeback Drives Efficiency - Uptime Institute Blog; What is IT governance? A formal way to align IT & business strategy; Chargeback vs. IT Governance - HEIT Management.
NEW QUESTION # 396
Which of the following is the MOST important reason to include internal audit as a stakeholder when establishing clear roles for the governance of IT?
Answer: D
Explanation:
Internal audit is an independent and objective function that provides assurance and consulting services to the enterprise on the effectiveness and efficiency of its governance, risk management, and control processes1. By including internal audit as a stakeholder, the enterprise can benefit from its knowledge, expertise, and perspective on IT-related issues and risks, such as IT strategy alignment, IT performance measurement, IT value delivery, IT resource management, IT risk management, and IT compliance2. Internal audit can also provide input on the design, implementation, and evaluation of the IT governance framework, policies, standards, and procedures, as well as recommend improvements and best practices2. Therefore, internal audit provides input on relevant issues and control processes, which is the most important reason to include it as a stakeholder when establishing clear roles for the governance of IT.
The other options are not as important or accurate as option D. Internal audit does not have knowledge and technical expertise to advise on IT infrastructure, as this is not its primary role or responsibility. Internal audit is not accountable for the overall enterprise governance of IT, as this is the responsibility of the board of directors and senior management3. Internal audit does not implement controls over IT risks and security, as this is the responsibility of the IT function and other business units4.
NEW QUESTION # 397
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