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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and Automation	- Workflow Builder and automation tools - App installation and management
Topic 2: Security and Compliance	- Access control and authentication - Data retention and governance
Topic 3: Slack Features and Collaboration	- Channels, messaging, and workflows - Slack Connect and external collaboration
Topic 4: Slack Workspace Administration	- Workspace configuration and settings - User and identity management
Topic 5: Salesforce and Slack Integration	- Use cases for business productivity integration - Connecting Slack with Salesforce CRM

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Salesforce Certified Slack Administrator Sample Questions (Q90-Q95):

NEW QUESTION # 90
A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?

A. Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
B. Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
C. Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
D. Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.

Answer: B

Explanation:
To balance security, culture building, and minimize admin burden, the best practice is to allow members to upload emojis with clear guidelines.
Slack documentation recommends:
"Allowing users to upload custom emoji fosters creativity and engagement. Setting clear policies and communicating acceptable use ensures that the benefits are realized while minimizing the risk." Restricting uploads entirely or centralizing all requests would hinder the cultural goal of promoting collaboration.
(Reference: Slack Administration Study Guide - Change Management and Culture Building with Slack)

NEW QUESTION # 91
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed the following frustrations:
1. There are too many discreet silos between teams.
2. The organization is not very transparent.
3. It is difficult to locate important information.
In developing a plan to address these concerns, IT leadership asks you to provide metrics that can be tracked over the course of the next year to help measure progress towards increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A. Percentage of message engagement in org-wide announcements channels in the last six months
B. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
C. Number of multi-workspace channels across the organization
D. Number of weekly active members (i.e., active in the last 7 days)

Answer: B

NEW QUESTION # 92
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
B. When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
C. Admins can foster a sense of community by creating a group-only direct message (DM).
D. The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.

Answer: D

NEW QUESTION # 93
You're upgrading your organization to Slack Enterprise Grid. You want to be thoughtful about the channel and workspace strategy that will best facilitate collaboration across your company.
What should you do before finalizing your design?

A. Survey a selection of end users to determine whether existing knowledge networks are already in place.
B. Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
C. Develop a Champions Network of interested users to help share the design with others.
D. Review the technical requirements for your single sign-on (SSO system to ensure it is compatible with Slack.

Answer: A

NEW QUESTION # 94
As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)

A. Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
B. View all Slack Connect invitations.
C. Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
D. Approve or deny Slack Connect requests.
E. View all external people connected to your org and the Slack Connect channels they belong to.

Answer: A,E

Explanation:
Slack's External People Management dashboard allows Org Admins to:
"View all external users, the channels they are connected to, and remove them, especially if they have 'Can post & invite' permissions." Admins cannot view all Connect invitations (C) or directly approve/deny Connect requests (D) from this dashboard - that happens in different settings.
(Reference: Slack Administration Study Guide - Managing External Collaborators)
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NEW QUESTION # 95
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