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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Customer Decision Hub Overview- Next-Best-Action (NBA) Framework
  • 1. Action prioritization and arbitration
    • 2. NBA decision strategies
      - Engagement Policy Design
      • 1. Eligibility and applicability rules
        • 2. Constraints and suitability rules
          Customer Engagement and Channels- Omnichannel delivery
          • 1. Channel configuration
            • 2. Customer interaction history
              Decision Strategies and Configuration- Strategy building blocks
              • 1. When, if, and decision shapes
                • 2. Strategy results and propositions
                  - Real-time decisioning
                  • 1. Context handling in real time
                    • 2. Event-driven decisioning
                      Reporting and Monitoring- Performance tracking
                      • 1. Decision results monitoring
                        • 2. Business outcome reporting
                          AI and Adaptive Analytics- Adaptive models
                          • 1. Propensity scoring
                            • 2. Outcome prediction and learning loops
                              - Machine learning in decisioning
                              • 1. Model usage in NBA
                                • 2. Feature impact and feedback cycles

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                                  Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q65-Q70):

                                  NEW QUESTION # 65
                                  U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
                                  For each task, select the correct portal in which you perform the build tasks based on best practices.

                                  Answer:

                                  Explanation:

                                  Explanation:


                                  NEW QUESTION # 66
                                  In a decision strategy, you can use aggregation components to____________.

                                  Answer: A

                                  Explanation:
                                  Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified References: Pega Academy - Decisioning Consultant - Aggregating actions


                                  NEW QUESTION # 67

                                  U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
                                  As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
                                  Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

                                  Answer: C

                                  Explanation:
                                  Using the decision table, you can find the label for a customer with a credit score of 240 and an average balance of 35000 by following these steps:
                                  * Start from the top row and check if the customer's credit score is less than 150. If yes, then the label is Very Poor. If no, then move to the next row.
                                  * Check if the customer's credit score is less than 175 and their average balance is less than 25000. If yes, then the label is Poor. If no, then move to the next row.
                                  * Check if the customer's credit score is less than 200 and their average balance is less than 50000. If yes, then the label is Fair. If no, then move to the next row.
                                  * Check if the customer's credit score is less than 250 and their average balance is less than 75000. If yes, then the label is Good. If no, then move to the last row.
                                  * The last row applies to all other cases that do not match any of the previous conditions. The label for this row is Very Poor.
                                  In this case, the customer's credit score is not less than 150, so the first row does not apply. The customer's credit score is less than 175, but their average balance is not less than 25000, so the second row does not apply either. The customer's credit score is not less than 200, so the third row does not apply. The customer's credit score is less than 250 and their average balance is less than 75000, so the fourth row applies. Therefore, the label for this customer is Poor.


                                  NEW QUESTION # 68
                                  A declsioning architect wants to use the customer properties Gender and MonthlyAverageUsage in a Data Join component. Which decision component is required to enable access to these properties?

                                  Answer: D


                                  NEW QUESTION # 69
                                  U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
                                  What else do you configure for the new treatments to be present in the next-best-action recommendations?

                                  Answer: C

                                  Explanation:
                                  When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified References: Pega Academy - Decisioning Consultant - Creating triggers


                                  NEW QUESTION # 70
                                  ......

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