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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Configuration and setup of GPR
- Testing, validation, and deployment
- Getting started and prerequisites
- Data preparation and model training
Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Creating and managing action maps
- Optimization and continuous improvement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q85-Q90):

NEW QUESTION # 85
Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

Answer: A,B,E,F


NEW QUESTION # 86
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 87
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

Answer: C


NEW QUESTION # 88
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

Answer: C


NEW QUESTION # 89
Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 90
......

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