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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Lifecycle Management	14%	- Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management
Topic 2: Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations
Topic 3: Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Promote best practices and user adoption - Create help channels for user support - Drive organizational collaboration and productivity
Topic 4: Fundamentals	9%	- Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities
Topic 5: Channel & User Group Administration	28%	- Manage default channels and required channels - Convert public channels to private channels - Configure channel management policies - Manage user groups and channel permissions - Implement channel naming conventions and best practices
Topic 6: App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage app approvals and app directory - Manage integrations and workflows
Topic 7: Security	15%	- Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Configure security policies and compliance settings - Enable multi-factor authentication (MFA)

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Salesforce Certified Slack Administrator Sample Questions (Q72-Q77):

NEW QUESTION # 72
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Work closely with the executive team, and have them mandate public channel usage.
B. Encourage executives to model this behavior and communicate in public channels themselves.
C. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.

Answer: B

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 73
You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?

A. Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
B. SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
C. Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid
D. Mandatory two-factor authentication (2FA) on the Slack Free plan

Answer: B

Explanation:
Slack best practices state:
"SAML-based SSO and SCIM provisioning (through IdP groups) are available on the Business+ plan. This enables automation of user management and enhances login security." Google Workspace SSO (A) without SAML lacks the full control needed. 2FA (B) is a good practice but doesn't automate provisioning. Enterprise Grid (C) would be overkill and costly for a small organization.
(Reference: Slack Administration Study Guide - Identity and Access Management)
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NEW QUESTION # 74
A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A. The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
B. The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
C. The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
D. The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.

Answer: A

Explanation:
Slack recommends that:
"Workspace Admins should be knowledgeable about Slack best practices, support user adoption, enforce etiquette, and provide feedback on policies." The candidate in A already demonstrates leadership in Slack usage, policy understanding, and peer support. B focuses on technical integration (more developer-like), C focuses on Slack Connect specifics (not general admin readiness), and D describes a user who needs support rather than offering it.
(Reference: Slack Administration Study Guide - Choosing Workspace Admins)
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NEW QUESTION # 75
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

A. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
B. Promote the "Ambassadors" to Workspace Admins in Slack.
C. Promote the "Ambassadors" to Workspace Owners in Slack.
D. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.

Answer: A

Explanation:
In Enterprise Grid, you can:
"Delegate app management by selecting specific members or user groups who are allowed to review, approve, and manage app requests." This provides a controlled and efficient way to expand app review capabilities without elevating users to Workspace Owner or Admin roles.
(Reference: Slack Administration Study Guide - App Management and Delegated App Approvals)
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NEW QUESTION # 76
You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?

A. Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
B. Create new account channels and share them with the respective customers using Slack Connect.
C. Create a new free Slack workspace and invite the sales and customer care teams as full members.
D. Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.

Answer: B

Explanation:
Slack recommends for external collaboration:
"Use Slack Connect to collaborate with external partners in shared channels rather than relying on guest accounts, especially for long-term relationships." Guests (A, C) require manual account management. A new Slack workspace (D) would fragment communication unnecessarily.
(Reference: Slack Administration Study Guide - Using Slack Connect for External Collaboration)
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NEW QUESTION # 77
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