Practice Test 100-140 Pdf | Cisco VCE 100-140 Dumps: Cisco Certified Support Technician (CCST) IT Support Latest Released

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 2
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 3
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.

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VCE 100-140 Dumps & 100-140 Dumps Questions

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q38-Q43):

NEW QUESTION # 38
You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.
What should you do?

Answer: A


NEW QUESTION # 39
What should an employee do if they inadvertently receive an email containing PII of another employee?

Answer: A

Explanation:
Correct Answer. C. Report the incident to the company's data protection officer or relevant authority Reporting to the data protection officer or relevant authority ensures that the incident is handled according to the company's data protection protocols, which helps in mitigating any potential risks associated with unauthorized handling of PII.
Option A is incorrect because forwarding the email may increase the risk of further exposure of PII.
Option B is incorrect because deleting the email does not address the potential breach of data protection policies.
Option D is incorrect as contacting the affected employee does not appropriately manage the risk or comply with organizational procedures on data breaches.


NEW QUESTION # 40
What limitation must technicians be aware of when using AI to update internal documentation based on troubleshooting findings?

Answer: C

Explanation:
Correct Answer. C. AI requires human oversight to ensure the relevance and accuracy of content updates AI can assist in updating documentation based on findings, but human oversight is essential to ensure that these updates are relevant, accurate, and reflect best practices accurately.
Option A is incorrect because AI lacks the capability to independently verify the accuracy of its findings without predefined parameters.
Option B is incorrect as AI does not inherently consider user feedback unless specifically designed to do so, and it cannot automatically update documentation without potential errors.
Option D is incorrect because AI does not inherently understand or integrate best practices without human input to guide and refine the process.


NEW QUESTION # 41
If a malware infection is confirmed on a company server, what is the most appropriate next step to mitigate the threat?

Answer: C

Explanation:
Correct Answer. B. Isolate the server and begin a forensic analysis Isolating the server prevents further network contamination or data compromise, and starting forensic analysis helps understand the malware's impact and origin, which is critical for preventing future incidents.
Option A is incorrect because simply shutting down the server might prevent immediate use but does not assist in understanding the threat.
Option C is incorrect because updating the operating system at this stage might interfere with forensic evidence and is not an immediate mitigation step.
Option D is incorrect because notifying employees is important but should follow initial containment and investigation to provide accurate information and guidance.


NEW QUESTION # 42
Jack is unable to print to the office's multifunction device from his laptop. His colleagues can print without issues.
What should you do first to help Jack?

Answer: C

Explanation:
Correct Answer. A. Configure Jack's laptop to use the correct printer driver for the MFD Ensuring that Jack's laptop is using the correct printer driver for the multifunction device is essential, as an incorrect or outdated driver can prevent successful printing.
Option B is incorrect as a network cable issue would
likely affect more than just printing capabilities, such as general network connectivity.
Option C is incorrect because it does not solve the underlying issue with the MFD.
Option D is incorrect because if other colleagues can print, then the issue is more likely related to Jack's laptop rather than the MFD itself.


NEW QUESTION # 43
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