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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Topic 2: Business Acumen	30%	- Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX)
Topic 3: Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Topic 4: Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Topic 5: Customer Success Foundation	10%	- Define customer experience - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms - Explain recurring revenue financial implications

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Cisco Renewals Manager Sample Questions (Q78-Q83):

NEW QUESTION # 78
Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services and Professional Services
B. Support Services, Business Critical Services, Professional Services and Managed Services
C. Support Services and Business Critical Services
D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Answer: D

Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco

NEW QUESTION # 79
Which statement best describes the Success Plan?

A. the blueprint for account teams to achieve customer success
B. a document capturing a comprehensive view of all customer health scores
C. a shareable document that captures all account activities
D. a tool for report ng actions to management

Answer: D

NEW QUESTION # 80
What is the ATR on a $10,000, one-year, recurring-revenue contract? (Choose the best answer.)

A. $1,200
B. 10% of $10,000
C. $10,000
D. $10,000 divided by 12

Answer: D

NEW QUESTION # 81
A customer purchased a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue?

A. $100
B. $3000
C. $ 3300
D. $1000

Answer: B

NEW QUESTION # 82
How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?

A. by ensuring everyone works in clear silos with minimal interaction
B. by delegating all tasks to them
C. by collaborating to understand customer goals and satisfaction
D. by overseeing the team's performance and providing feedback

Answer: C

NEW QUESTION # 83
......

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