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| Section | Weight | Objectives |
|---|---|---|
| Digital Channels | 15% | - Digital channel troubleshooting - Chat, email, SMS, social media channel integration - Digital contact routing configuration |
| Advanced Features and AI | 25% | - Advanced workflow design - Third-party integrations and APIs - AI-powered routing and automation - Analytics and optimization |
| Tenant Configuration and Reporting | 30% | - Call recording configuration - Agent and supervisor desktop setup - User and team configuration - Reporting dashboards and visualizations - Network requirements for Webex Contact Center |
| Telephony and Call Routing | 30% | - Telephony integration configuration - Voice channel troubleshooting - Voice call routing components configuration - Inbound and outbound telephony settings - Webex Contact Center telephony architecture options |
>> 300-830 Certification Exam <<
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NEW QUESTION # 75
An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?
Answer: D
Explanation:
The Customer Activity Record repository contains contact-level activity details for call handling events, including calls taken or placed by an agent. Querying this repository provides the interaction activity needed to count the agent's handled and outbound call events.
NEW QUESTION # 76
Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?
Answer: B
Explanation:
A REST PUT request modifies an organization-level Contact Service Queue resource, so it requires the organization administration write scope. This scope grants permission to update configuration objects for the organization.
NEW QUESTION # 77
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
Answer: C,D
Explanation:
Webex Calling Local Gateway supports certificate-based trunks and registration-based trunks.
These trunking models define how the Local Gateway authenticates and establishes SIP connectivity with Webex Calling.
NEW QUESTION # 78
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?
Answer: A
Explanation:
WhatsApp and SMS interactions require the agent to have the premium license for digital channel handling. Without the premium license, the agent can handle supported channels such as voice and chat but cannot receive WhatsApp or SMS interactions.
NEW QUESTION # 79
A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?
Answer: D
Explanation:
Call Admission Control (CAC) combined with adaptive video resolution helps optimize bandwidth usage by dynamically adjusting video quality according to network conditions and limiting oversubscription. SIP normalization and H.323 gatekeepers do not directly address modern Webex video bandwidth optimization strategies.
NEW QUESTION # 80
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