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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies - Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies
Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP)
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Transition from other platforms 2. Data migration strategies
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management

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Salesforce Certified Slack Consultant Sample Questions (Q73-Q78):

NEW QUESTION # 73
What does the "Salesforce App for Slack" allow Slack users to do?

A. Receive Salesforce record updates in Slack
B. Only view Salesforce dashboards
C. Create custom Salesforce reports from Slack
D. Send messages to Salesforce users

Answer: A

Explanation:
The Salesforce App for Slack enables users to receive real-time updates on Salesforce records, such as opportunities and cases, directly in their Slack workspace.

NEW QUESTION # 74
A marketing agency is looking to improve team collaboration and project management using Slack. Which use case should be recommended to them?

A. Using only direct messages for all project-related communications
B. Limiting Slack usage to general announcements and updates
C. Encouraging clients to join all project channels to provide continuous feedback
D. Creating dedicated channels for each project to centralize communication and file sharing

Answer: D

Explanation:
Creating dedicated channels for each project allows the agency to centralize all communications, updates, and file sharing related to that project, which enhances team collaboration and project management.

NEW QUESTION # 75
In the final stages of Slack migration, you notice some resistance from employees. What should be your communication approach to address their concerns?

A. Punish employees who show resistance to the migration
B. Open a dialogue to understand their concerns, provide reassurance, and offer additional support where needed
C. Limit communication to only positive aspects of Slack, avoiding any mention of challenges
D. Ignore the resistance as it is a normal part of any change process

Answer: B

Explanation:
When facing resistance, it's important to open a dialogue to understand employee concerns.
Providing reassurance and offering additional support or training can help alleviate their apprehensions. This approach fosters a positive environment and encourages acceptance of the new system.

NEW QUESTION # 76
A non-profit organization frequently collaborates with various stakeholders via Slack Connect.
They want to ensure efficient communication while safeguarding their data. What configuration setting is most appropriate for their Slack Connect channels?

A. Enable unrestricted file sharing with external stakeholders through Slack Connect
B. Allow all employees to accept Slack Connect invitations without restrictions
C. Limit Slack Connect usage to high-level executives only
D. Implement a Data Loss Prevention (DLP) integration for Slack Connect channels

Answer: D

Explanation:
Implementing a DLP integration for Slack Connect channels helps the organization to collaborate efficiently with external stakeholders while ensuring that sensitive data is safeguarded.

NEW QUESTION # 77
Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?

A. By request
B. Invite-only
C. Open
D. Hidden

Answer: D

Explanation:
The correct answer is A. Hidden . The scenario is explicit: the merger and acquisition project is confidential, and the project team must work together in a non-public way. A hidden workspace is the strongest fit because it prevents general discovery of the workspace by the broader organization and limits awareness to invited or authorized members. Option B, Open, is completely inappropriate because it allows broad access. Option D, By request, would allow members to see that the workspace exists and request access, which does not meet the "non-public" requirement. Option C, Invite-only, sounds restrictive, but hidden is the better answer when even the existence of the workspace should not be broadly visible. For confidential M & A work, the consultant must design for privacy, controlled membership, and minimized information exposure. A hidden workspace provides the right access posture for sensitive strategic work where visibility itself could create risk.

NEW QUESTION # 78
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