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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Performance Optimization
  • 3. Predictive Routing Setup
Genesys Predictive Engagement- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Configuration of Engagement Features
  • 3. Predictive Engagement Fundamentals
- Action Maps
  • 1. Action Map Configuration
  • 2. Customer Journey Triggers
  • 3. Targeting and Engagement Rules
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. Performance Reporting
  • 3. AI-driven Insights
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Journey Context
  • 3. Agent Interaction Experience

>> GCX-AI-GPE Latest Materials <<

GCX-AI-GPE Practice Materials: Cloud CX AI-GPE and GPR Certification and GCX-AI-GPE Study Guide - VerifiedDumps

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 17
Which of the following qualifies as a content offer in Predictive Engagement?
Response:

Answer: A


NEW QUESTION # 18
Which two insights can Segment Reports provide?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 19
Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 20
Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 21
......

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