Valid 220-1202 Test Answers - 220-1202 Valid Test Dumps

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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration - Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Device drivers and system updates 3. Command-line tools and scripting 4. File systems, partitions, and storage management
Topic 2: Operational Procedures	21%	- Communication and professionalism 1. Customer service techniques 2. Incident reporting 3. SLA management - Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management
Topic 3: Software Troubleshooting	23%	- Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Operating system issues 1. Boot errors and startup problems 2. Update and driver failures 3. System crashes and performance issues - Mobile device troubleshooting 1. App and OS update failures 2. Connectivity and synchronization issues 3. Performance and battery problems
Topic 4: Security	28%	- Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization - Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal - Network and application security 1. Firewalls and security appliances 2. Encryption technologies 3. Wireless security protocols

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q114-Q119):

NEW QUESTION # 114
A user's new smartphone is not staying charged throughout the day. The smartphone charges fully every night. Which of the following should a technician review first to troubleshoot the issue?

A. Charger wattage
B. Background applications
C. Storage usage
D. End of software support

Answer: B

Explanation:
Background apps can consume significant battery by running processes, syncing data, or using location services throughout the day. Reviewing and limiting or disabling unnecessary background applications will help identify and mitigate excessive battery drain.

NEW QUESTION # 115
After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

A. Clearing the cache partition
B. Updating the failed software
C. Installing a third-party client
D. Registering the smartphone with an MDM solution

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
B: Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
C: A third-party client might help, but it's not the best first step if the default app is expected to work.
DL Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
Study Guide Section: App compatibility and mobile software updates

NEW QUESTION # 116
Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers.
Which of the following best describes this issue?

A. Unreachable DNS server
B. Virtual local area network misconfiguration
C. Incorrect IP address
D. Rogue wireless access point

Answer: D

Explanation:
A rogue access point mimics the legitimate SSID, allowing clients to connect (often with internet access via its own uplink) but isolating them from internal resources like file shares. This behavior matches the symptoms - users join what appears to be the corporate WLAN but can't reach internal servers.

NEW QUESTION # 117
A user is installing a third-party application on the latest macOS. The user receives a security warning that states the application is unsigned and cannot be installed. Which of the following settings should the user adjust to allow the installation?

A. Finder
B. iCloud (corrected from "iCIoud")
C. Privacy
D. Accessibility

Answer: C

Explanation:
This is macOS "Gatekeeper"-style behavior: the OS warns when an app is not from a trusted source (for example, not signed/not from an identified developer). In Quentin Docter's macOS section, the correct place to control what apps are allowed is Security & Privacy. He states that in Security & Privacy, "the applications downloaded on the device can also be controlled; you can select whether apps can be downloaded only from the App Store or from App Store And Identified Developers, which is the default." He also notes many advanced settings in Security & Privacy require unlocking with an administrator password.
Although the exact control is on the General area of Security & Privacy (not the Privacy tab itself), among the answer choices the closest and intended match is Privacy (A) because it points to the correct macOS security settings area in System Preferences/System Settings. Accessibility and Finder do not manage app trust controls, and iCloud relates to syncing/account services rather than software signing enforcement.

NEW QUESTION # 118
A technician is troubleshooting an issue in which a service runs momentarily and stops at certain points in the process. The technician needs to determine the root cause of this issue. Which of the following tools should the technician use?

A. Internet Options
B. Event Viewer
C. Process Explorer
D. Task Manager

Answer: B

Explanation:
Event Viewer logs system, application, and service events, including errors and warnings when a service stops unexpectedly. Reviewing these logs provides detailed error codes and messages that help identify the root cause of the service interruptions.

NEW QUESTION # 119
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