ITIL-4-Foundation Valid Exam Syllabus, ITIL-4-Foundation Free Exam Dumps

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	30%	- Service management practices 1. Service configuration management 2. Service desk 3. Incident management 4. Service request management 5. Deployment management 6. Problem management 7. Change enablement - General management practices 1. Supplier management 2. Relationship management 3. Service level management 4. Continual improvement 5. Information security management
ITIL Guiding Principles	20%	- Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Optimize and automate - Start where you are - Focus on value
Service Management Concepts	15%	- Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders
Four Dimensions of Service Management	15%	- Organizations and people - Value streams and processes - Partners and suppliers - Information and technology
ITIL Service Value System	20%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement - Governance - Overview and purpose

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ITIL 4 Foundation Exam Sample Questions (Q101-Q106):

NEW QUESTION # 101
Which can act as an operating model for an organization?

A. The ITIL guiding principles
B. The four dimensions of service management
C. Continual improvement
D. The service value chain

Answer: D

NEW QUESTION # 102
How can a service consumer contnbute to the reduction of nsk?

A. By ensuring that the service provider's resources are correctly configured
B. By managing the detailed level of risk on behalf of the service provider
C. By fully understanding then own requirements for the service
D. By providing the service in accordance with requirements

Answer: C

NEW QUESTION # 103
When should a workaround be created?

A. After the resolution of a problem
B. When a problem cannot be resolved quickly
C. As soon as possible, once the incident is logged
D. When a potential permanent solution has been identified

Answer: B

Explanation:
Reference: https://www.globalknowledge.com/us-en/resources/resource-library/articles/incidents-and- problems-workarounds/

NEW QUESTION # 104
What is described by the service value system?

A. How to apply the systems approach of the guiding principle think and work holistically
B. Services based on one or more products, designed to address needs of a target consumer group
C. How all the components and activities of the organization work together as a system to enable value
creation
D. Joint activities performed by a service provider and a service consumer to ensure continual value
co-creation

Answer: C

NEW QUESTION # 105
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. outcomes
B. relationships
C. organizations
D. services

Answer: D

Explanation:
Explanation
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/

NEW QUESTION # 106
......

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