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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Strategy and Performance- Order winners and order qualifiers
  • 1. Competitive positioning through operations capability
    - Operations strategy development
    • 1. Stages of operations strategy evolution
      • 2. Top-down vs bottom-up strategy perspectives
        Operations Processes and Systems- Process design and analysis
        • 1. Types of operations: manufacturing and services
          • 2. Input–transformation–output model
            - Four Vs of operations
            • 1. Variety
              • 2. Volume
                • 3. Visibility
                  • 4. Variation in demand
                    Operations Management Concepts- Performance objectives of operations
                    • 1. Cost
                      • 2. Quality
                        • 3. Flexibility
                          • 4. Speed
                            • 5. Dependability
                              - Definition and scope of operations management
                              • 1. Role of operations in supply chain efficiency and effectiveness
                                • 2. Operations as transformation process (input–transformation–output)
                                  Performance Improvement in Operations- Performance measurement and benchmarking
                                  • 1. Setting performance targets
                                    • 2. Benchmarking techniques
                                      - Continuous improvement approaches
                                      • 1. Process improvement methodologies
                                        • 2. Business process re-engineering
                                          Quality and Reliability Management- Failure prevention and recovery
                                          • 1. Maintenance strategies and reliability improvement
                                            • 2. Failure Mode and Effects Analysis (FMEA)
                                              • 3. Failure measurement and impact
                                                - Total Quality Management (TQM)
                                                • 1. Quality assurance vs total quality

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                                                  CIPS Operations Management Sample Questions (Q19-Q24):

                                                  NEW QUESTION # 19
                                                  How can a company measure the dependability of an item it produces? Select TWO

                                                  Answer: B,E

                                                  Explanation:
                                                  1 and 5 are characteristics of dependability (p.76). 2 is about speed, 3 is about flexibility and 4 is about cost.


                                                  NEW QUESTION # 20
                                                  Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
                                                  Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
                                                  Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
                                                  Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
                                                  Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
                                                  Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

                                                  Which of the following will you put into box 1?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 21
                                                  A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

                                                  Answer: B

                                                  Explanation:
                                                  Poka Yolk is about reducing human / user errors. This is from p.134


                                                  NEW QUESTION # 22
                                                  Under what circumstances would an 'intermittent operations' process be the most suitable?

                                                  Answer: C

                                                  Explanation:
                                                  1 is the correct answer. Intermittent operations is when you have different products that require different product arrangements. For example when you produce several items in small batches and need to change the configuration of the machines regularly. A factory that makes boxes of chocolates will use intermittent operations as they'll produce 12 different types of chocolate to go into the boxes- they'll need to stop operations after each type is made, to then set up to make the next type. This is the opposite of continuous production, where you make one product continuously (e.g. tins of tomatoes). This is from p.13. Option 2 is incorrect as quality assurance wouldn't stop production. Option 3 is incorrect as you can have a few staff doing continuous operations. Option 4 is incorrect as a high volume would indicate this is continuous production rather than intermittent. See p.13.


                                                  NEW QUESTION # 23
                                                  According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133


                                                  NEW QUESTION # 24
                                                  ......

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