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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Leveraging Adjacent Roles and Skills19%- Integrate design thinking with other disciplines
- Facilitate co-creation and stakeholder engagement
- Apply systems thinking and human-centered approaches
- Collaborate with product, UX, technical, and business teams
Topic 2: Tools and Artifacts23%- Select and apply appropriate strategy design tools
- Create and communicate tangible design deliverables
- Use frameworks to structure problem-solving and decision-making
- Document and share design rationale effectively
Topic 3: Value Design32%- Defend strategic rationale and alignment with business/user needs
- Connect user needs to Salesforce capabilities
- Evaluate feasibility, desirability, and viability of solutions
- Advocate for ethics and values in design decisions
Topic 4: Intangible Deliverables26%- Build alignment and consensus across stakeholders
- Influence decision-making and guide solution direction
- Develop strategic narratives and vision communication
- Foster collaborative relationships and cross-functional work

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Salesforce Certified Strategy Designer Exam Sample Questions (Q51-Q56):

NEW QUESTION # 51
A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

Answer: C

Explanation:
Explanation
The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-


NEW QUESTION # 52
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

Answer: C

Explanation:
Explanation
The strategy designer should share customer needs and tie them to business goals to build a shared understanding and agreement among business leaders to move forward with the new initiative of creating a new line of sustainable footwear. This helps demonstrate the value and relevance of the initiative, and how it aligns with the business vision and objectives.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


NEW QUESTION # 53
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

Answer: A

Explanation:
The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/influence-stakeholders-with-outcomes


NEW QUESTION # 54
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

Answer: A

Explanation:
Explanation
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


NEW QUESTION # 55
A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

Answer: B

Explanation:
The best method of co-design workshop to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie is journey mapping, which is a visual representation of the user's journey across different touchpoints and channels. Ideation or prototyping may not be suitable for synthesizing and analyzing existing service experiences.


NEW QUESTION # 56
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