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| Section | Objectives |
|---|---|
| Hybrid Collaboration Services | - Hybrid services integration
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
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NEW QUESTION # 26
A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?
Answer: C
Explanation:
Cisco recommends marking voice media traffic with DSCP EF (Expedited Forwarding) to prioritize latency-sensitive audio traffic across the network. This improves call quality during congestion. Best-effort forwarding provides no prioritization, while NAT and RED do not specifically guarantee low-latency treatment for voice applications.
NEW QUESTION # 27
A customer integrates Salesforce with Webex Contact Center. Screen pop functionality fails intermittently during inbound calls. Which issue is MOST likely responsible?
Answer: D
Explanation:
Screen pop integrations frequently rely on browser-based events or new windows. Modern browsers often block automatic pop-ups unless explicitly permitted. Intermittent failures commonly result from inconsistent browser security behavior or user permissions. SIP signaling, codec selection, and SRTP do not directly control CRM screen pop operations.
NEW QUESTION # 28
Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
Answer: A
Explanation:
Real-time transcripts require the call audio stream to be started before the interaction is delivered to the queue or agent. Adding the Media Stream node at that point enables the AI Assistant to receive the live audio needed to generate real-time transcription during the customer interaction.
NEW QUESTION # 29
Refer to the exhibit.
A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool .
Which two mistakes cause this issue? (Choose two.)
Answer: C,D
Explanation:
The Debug Console exhibit shows an SMTP failure for an outbound email transaction. In Webex Connect email asset configuration, the service provider settings must match the SMTP connection requirements, including the server address, port, authentication method, and security method. The failure pattern represented in this question points to connection-level SMTP mistakes: an incorrect SMTP server port and an incorrect SMTP security method. Those two errors commonly prevent the platform from establishing or negotiating the SMTP session at all. An incorrect username would usually produce an authentication failure after the connection is made, and an incorrect server address would present a DNS or host connection error rather than the specific pairing shown. The asset not being registered to Webex Engage affects channel registration and conversation use cases, but the exhibit specifically identifies SMTP failure in the email channel. Therefore the port and security method are the two configuration mistakes. Reference: Webex Connect Help, Email - WXCC; Webex Connect Help, Debug Console.
NEW QUESTION # 30
An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
Answer: B
Explanation:
Delayed callbacks are commonly related to queue congestion combined with retry interval settings. If callback requests remain queued because of insufficient agent availability or aggressive retry timing, customers may receive delayed responses. SIP registration timers and idle timeouts do not significantly affect callback scheduling workflows.
NEW QUESTION # 31
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