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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand the activities of the service value chain	- Design & Transition - Improve - Obtain/Build - Engage - Plan - Deliver & Support
Topic 2: Understand the purpose and components of the ITIL service value system	- Service Value Chain - Practices - Continual Improvement - Guiding Principles - Governance
Topic 3: Know the purpose and key terms of 15 ITIL practices	- Supplier Management - IT Asset Management - Monitoring and Event Management - Information Security Management - Incident Management - Change Control - Service Request Management - Continual Improvement - Release Management - Service Desk - Service Configuration Management - Relationship Management - Deployment Management - Problem Management - Service Level Management
Topic 4: Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Start where you are - Optimize and automate - Focus on value - Progress iteratively with feedback - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility
Topic 5: Understand the key concepts of service management	- Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 6: Understand the four dimensions of service management	- Organizations and People - Partners and Suppliers - Information and Technology - Value Streams and Processes

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EXIN ITIL 4 Foundation Sample Questions (Q192-Q197):

NEW QUESTION # 192
Which is a purpose of release management?

A. To protect the organization's information
B. To make new and changed services available for use
C. To handle user-initiated service requests
D. To move hardware and software to live environments

Answer: B

NEW QUESTION # 193
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes

Answer: B

NEW QUESTION # 194
What describes the steps needed to create and deliver a specific service to a consumer?

A. Practices
B. A value stream
C. Service level management
D. Service management

Answer: B

NEW QUESTION # 195
Which guiding principle recommends standardizing and streamlining manual tasks?

A. Focus on value
B. Collaborate and promote visibility
C. Think and work holistically
D. Optimize and automate

Answer: D

NEW QUESTION # 196
Which describes the utility of a service?

A. A service that increases constraints on the consumer
B. A service that supports the performance of the consumer
C. A service that is fit for use
D. A service that meets its service level targets

Answer: B

NEW QUESTION # 197
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