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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations
Governance and Administration	20%	- Governance framework 1. Acceptable use policies 2. Channel management policies 3. Data governance and compliance - Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies

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Salesforce Certified Slack Consultant Sample Questions (Q24-Q29):

NEW QUESTION # 24
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A. Who leads your IT department?
B. Who is responsible for Slack policies & settings decisions?
C. Who are your Slack superusers?
D. Who is responsible for communication and learning decisions?

Answer: B

Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.

NEW QUESTION # 25
In designing a Slack grid for an enterprise with a large, diverse workforce, what practice is important to promote inclusivity and efficient communication?

A. Encouraging each department to use a separate Slack instance to prevent information overload
B. Mandating the use of specific integrations and bots in every channel regardless of the department's needs
C. Establishing clear guidelines and naming conventions for channels to ensure ease of use and discoverability
D. Limiting the creation of channels to only top-level management to control the flow of information

Answer: C

Explanation:
For an enterprise with a large and diverse workforce, establishing clear guidelines and naming conventions for channels is crucial. This best practice helps in maintaining an organized grid where channels are easily discoverable and understandable, promoting inclusivity and efficient communication across the organization.

NEW QUESTION # 26
For a small business adopting Slack, what is a critical component to include in their Slack learning curriculum to ensure the team can utilize Slack effectively?

A. Customized training sessions focused on specific Slack use cases relevant to the business's operations, supplemented with interactive Q&A
B. Outsourcing training to an external vendor without customization to the business's specific requirements
C. Providing access to an extensive library of Slack training videos without any guided learning or support
D. A one-time comprehensive lecture on all Slack features, regardless of their relevance to the business's needs

Answer: A

Explanation:
For a small business, it is crucial to have customized training sessions that focus on Slack use cases specifically relevant to their operations. This approach, combined with interactive Q&A, ensures that the team learns practical applications of Slack that directly apply to their work environment, enhancing the effectiveness of the training.

NEW QUESTION # 27
What is the Slack best practice for managing client engagement and collaboration in projects?

A. Create a Slack Connect channel that connects all team members for project collaboration.
B. Add clients to your Slack instance as guests to work together in one channel.
C. Encourage use of email because the client may be new to Slack.
D. Only add project team members to the Slack Connect channel when they request to be added.

Answer: A

Explanation:
The correct answer is B. Slack Connect is the proper best-practice model for project collaboration with a client because it lets both organizations work together in a shared channel while each organization retains control of its own members, identity, data governance, and administration. This is cleaner than adding client users as guests to the consultant's Slack environment and more effective than defaulting to email. Option A is weak because using email preserves fragmented communication and prevents the shared visibility Slack is meant to provide. Option C is too reactive; project teams should be intentionally added based on engagement roles and collaboration needs, not only after someone requests access. Option D uses guest access, which is not the preferred model for intercompany collaboration when Slack Connect is available. A Slack Connect project channel supports centralized decisions, shared documents, status updates, threaded discussions, bookmarks, and transparent engagement history. For client delivery, the collaboration space should be designed deliberately, with the right members included from the beginning.

NEW QUESTION # 28
Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A. A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
B. A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
C. Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
D. A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info

Answer: D

Explanation:
The correct answer is A . Workflow Builder is best positioned as a no-code automation capability that helps teams standardize repeatable work inside Slack. Common client-friendly use cases include welcoming new teammates, collecting daily sync or check-in updates, and using forms or prompts to send structured information quickly. These are practical examples because they reduce manual coordination and keep work visible in channels. Option B includes auto-uploading documents, which is not the best general Workflow Builder value statement and may require specific integrations or connector behavior. Option C includes creating new Slack Connect channels, which is an administrative and external-collaboration process rather than a basic Workflow Builder benefit to present broadly. Option D includes managing a conversation in huddles, but huddles are a synchronous collaboration feature, not a Workflow Builder automation use case.
The safest client explanation is that Workflow Builder automates repeatable intake, reminders, onboarding, status updates, and lightweight information collection.

NEW QUESTION # 29
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