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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization
Topic 2: Genesys Predictive Engagement- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Engagement Analytics
  • 3. Performance Reporting
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Agent Interaction Experience
  • 3. Journey Context
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Predictive Engagement Fundamentals
  • 3. Configuration of Engagement Features
- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q90-Q95):

NEW QUESTION # 90
Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 91
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

Answer: A


NEW QUESTION # 92
Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

Answer: A


NEW QUESTION # 93
Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 94
In a GPR comparison test, what does the system evaluate?
Response:

Answer: A


NEW QUESTION # 95
......

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