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질문 # 24
Choose 1 option.
Cumulus Pharma wants to visualize the complex web of relationships for a Healthcare Provider (HCP). The HCP is employed by one hospital, affiliated with two additional hospitals, and is a Key Opinion Leader (KOL) for a research study. Field sales reps need a single, interactive visual graph embedded on the HCP's record page so they can see and navigate to the related records without clicking multiple related lists.
Which feature should an Agentforce Life Sciences Consultant implement?
정답：C
설명：
The correct answer is A because the requirement is for a single embedded, interactive graph that visualizes multiple relationship types around an HCP. Salesforce describes Actionable Relationship Center (ARC) as a capability for viewing relationships among people and businesses in an interactive graph. Salesforce also describes ARC as supporting entity hierarchy and entity relationship visualization, and Life Sciences provider-card guidance references account-related object relationships in an ARC graph.
This scenario includes more than a simple parent-child hierarchy. The HCP has an employment relationship with one hospital, affiliation relationships with two additional hospitals, and a Key Opinion Leader role for a research study. ARC is designed for this type of multi-object, multi-relationship visualization. It allows users to see related entities in context and navigate through connected records from a graph-based interface rather than moving through several related lists.
Option B, Einstein Relationship Insights, is incorrect because it is not the Life Sciences page component used to display a configured relationship graph for HCP-related records. Option C, Account Hierarchy Visualization, is also too limited because account hierarchy is generally used for hierarchical account structures, not a broader relationship network involving employment, affiliations, KOL status, and research-study connections. Since the requirement calls for an interactive relationship graph embedded on the record page, the consultant should implement Actionable Relationship Center.
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질문 # 25
Choose 1 option.
An Agentforce Life Sciences Consultant has configured the Medical Inquiry process for Cumulus Pharma. When a field sales rep submits a signed inquiry, the status correctly updates to "Submitted," but the Case record remains owned by the rep instead of being automatically routed to the Medical Science Liaisons (MSLs).
Which trigger handler is inactive?
정답：C
설명：
The correct answer is A because the symptom is specifically about Case ownership not changing after a Medical Inquiry is submitted. Salesforce Help for Medical Inquiries shows that the inquiry workflow uses Case status values such as Draft, Signed, Submitted, and Assigned, and Life Sciences Cloud also provides Trigger Handler Administration for configuring Life Sciences trigger handlers, including trigger handlers related to Case objects.
In the scenario, the status update is working correctly: the signed inquiry becomes Submitted. That means the submission process itself is functioning. The failure is isolated to ownership routing: the Case remains owned by the field sales rep instead of being routed to the Medical Science Liaison team or queue. Based on the available options, CaseChangeOwnershipHandler is the handler that directly corresponds to changing ownership on the Case record.
Option B, MSLInquirySubmissionHandler, sounds related to Medical Inquiry submission, but the submission status already updates correctly, so that is unlikely to be the inactive piece. Option C, CaseMSLQueueHandler, sounds like queue routing, but the Salesforce-style handler name that most directly describes the failed behavior is CaseChangeOwnershipHandler. Since the issue is ownership transfer after submission, the inactive trigger handler is CaseChangeOwnershipHandler.
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질문 # 26
Choose 1 option.
A field sales rep wants to bring a Medical Science Liaison (MSL) into a scheduled remote visit with a Healthcare Provider (HCP) to answer a complex clinical question. The system must track the MSL's participation in the visit.
Which standard Visit Management action supports this requirement?
정답：B
설명：
The correct answer is C because Salesforce Life Sciences Visit Management supports adding internal users as visitors to a visit. Salesforce Help for Add Internal Users as Visitors states that administrators can configure the visitors feature so field reps can record internal colleagues who participate in visits and automatically share visit data with them. This directly matches the requirement to include an MSL in the scheduled remote visit and track that person's participation.
The MSL is not the primary HCP attendee and does not need a separate visit record. Instead, the MSL is an internal participant supporting the visit. Using the standard Add Visitors (Users) to a Visit action keeps the visit record intact while documenting the MSL as a participating internal user. It also supports better compliance, collaboration, and reporting because the MSL's involvement is recorded against the actual visit.
Option A is incorrect because creating a separate Visit record would fragment the visit history and could cause duplicate or inconsistent reporting. Option B is incomplete because emailing the meeting link may help the MSL join the session, but it does not track the MSL's participation in the Life Sciences Visit Management data model. The correct standard action is Add Visitors (Users) to a Visit.
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질문 # 27
Choose 1 option.
Cumulus Pharma notices that synchronization transactions have failed, impacting sales users' ability to view recently created records offline in the Agentforce Life Sciences mobile app.
What should an Agentforce Life Sciences Consultant recommend to identify potential synchronization transaction failures?
정답：A
설명：
The correct answer is C because Salesforce Life Sciences synchronization management guidance specifically positions Simulation Mode as the tool used to proactively identify and fix potential synchronization problems before they affect end users. Salesforce describes synchronization management as a way to ensure efficient synchronization by resolving errors quickly and using Simulation Mode to find potential problems before they impact users.
In this scenario, sales users are unable to view recently created records offline in the Agentforce Life Sciences mobile app because synchronization transactions have failed. Offline mobile availability depends on successful synchronization between Salesforce and the mobile app. A consultant should therefore recommend testing synchronization behavior in Simulation Mode, because it helps validate whether records, transactions, and configuration changes will synchronize successfully before users rely on them in the field.
Option A is not the best answer because Event Monitoring Logs are broader Salesforce security and activity logs; they are not the recommended Life Sciences-specific mechanism for proactively identifying synchronization transaction failures in the offline mobile synchronization process. Option B is also incorrect because warning emails notify users or administrators after certain conditions occur, but they do not test synchronization transactions or identify potential sync failures before users are affected. Simulation Mode is the most targeted and preventive administrative tool for this issue.
질문 # 28
Choose 1 option.
An Agentforce Life Sciences Consultant wants to create an Inquiry record page so that field sales reps can easily create and submit medical inquiry requests, and Medical Science Liaisons (MSLs) can submit their responses to inquiry questions.
What is a prerequisite for setting up the Medical Inquiries record page?
정답：B
설명：
Option A is correct because the Medical Inquiries record page setup depends on configuring the Inquiry Question Answer related-list experience with the correct field set. Salesforce Help for setting up the Inquiry record page for Medical Inquiries instructs admins to add tabs and Lightning components to the Inquiry page. It also specifically references the "Inquiry Question Answer" tab and requires the field set name for the Inquiry Question Answer field set. That means the field set must exist before the consultant can properly configure the Medical Inquiries record page component.
This requirement fits the business process described in the question. Field sales reps create and submit medical inquiry requests, and MSLs respond to the inquiry questions. The Inquiry Question Answer object supports the question-and-answer details used by the record page component, so the field set determines which fields appear to users when viewing or entering inquiry responses.
Option B is not the best answer because a support process is typically associated with Case status handling. While medical inquiries may be operationally similar to case management, the Salesforce Life Sciences setup step in this question is specifically about the Medical Inquiries record page. Option C is also not correct because syncing statuses between Case and Medical Inquiries is not identified as the prerequisite for configuring the page. Therefore, the consultant should first create the required field set for the Inquiry Question Answer object.
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질문 # 29
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