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Microsoft MB-280 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Customer Experience Analyst
Exam Number:	MB-280
Certificate Validity Period:	1 year (renewal available)
Passing Score:	700/1000
Available Languages:	English
Exam Format:	Multiple-choice, Scenario-based
Related Certifications:	Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Exam Price:	$165 USD
Exam Duration:	120 minutes
Real Exam Qty:	40-60
Sample Questions:	Microsoft MB-280 Sample Questions
Exam Way:	Online proctored (Pearson VUE) or in-person testing center
Pre Condition:	Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial.
Official Syllabus URL:	https://learn.microsoft.com/en-us/certifications/exams/mb-280

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Microsoft MB-280 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 2	Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Topic 3	Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q19-Q24):

NEW QUESTION # 19
The founder has edited the Salesperson security role to allow the carer to use the Corgi meet-up business process flow, as shown in the following

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 20
You are the Dynamics 365 Sales administrator for an electronics company.
The sales team is having difficulty locating different products in the same category - for instance; all versions of flat screen TV available.
You need to make it easier for the sales team to navigate through products via taxonomy.
What should you use?

A. Related products
B. Product families
C. Product unit groups
D. Product bundles

Answer: B

Explanation:
* Product families allow you to group related products under a common category, making it easier for the sales team to navigate and find products within the same category, such as all versions of flat-screen TVs.
* By using Product families, you can organize products into a hierarchical structure that reflects their categorization, enabling sales users to browse and select items more efficiently within Dynamics 365 Sales.
Reference: Microsoft Documentation - Organize Products Using Product Families Using product families, you can streamline the user experience and improve navigation within the product catalog by grouping similar products together, which simplifies the search process for sales teams.

NEW QUESTION # 21
You need to configure the required audit settings.
Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two.
NOTE: Each correct selection is worth one point.

A. Enable auditing on the Email address column.
B. Enable Audit user access in system settings.
C. Enable auditing on the Contact tab\e.
D. Enable auditing on the Pet table.
E. Enable Start read auditing in system settings.
F. Enable auditing on the Dietary requirements column.

Answer: D,F

NEW QUESTION # 22
You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
A user working with leads is unable to pin the view into Microsoft Teams.
You need to identify the issue.
What should you do?

A. Add users to the Teams channel.
B. Enable the Turn on Enhanced Microsoft Teams Integration option.
C. Add users to the correct security role.
D. Disable the Turn on the linking of Dynamics 365 records to Microsoft Teams channels option.
E. Enable the External links within Teams option.

Answer: B

Explanation:
For users to pin views of Dynamics 365 Sales records in Microsoft Teams, Enhanced Microsoft Teams Integration must be enabled. This feature allows users to seamlessly work with Dynamics 365 records within Teams and ensures proper synchronization between the two platforms.

NEW QUESTION # 23
A company has two departments. Each department uses only custom forms and views designed for each department. Currently, all users can view all forms and views.
The company wants to improve usability for its users.
You need to limit users to only individual department forms and views.
What should you do?

A. Use security roles.
B. Create a model-driven app for each department.
C. Add an area for each department within the site map
D. Use a hierarchy security model.

Answer: A

Explanation:
In Dynamics 365 Sales, security roles control access to different forms, views, and records. To ensure that each department can only access their respective custom forms and views, you should assign security roles to the forms and views. This allows you to restrict users based on their department so they only see the forms and views relevant to them.
How it works:
1. Edit the form properties Assign the form to specific security roles.
2. Edit the view properties Restrict views based on security roles.
3. Ensure users have the correct security roles
Users in Department A will only see their assigned forms and views, and the same applies to Department B.

NEW QUESTION # 24
......

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