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| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 21% | - Safety and compliance
|
| Operating Systems | 28% | - macOS, Linux, and Chrome OS basics
|
| Security | 28% | - Security fundamentals
|
| Software Troubleshooting | 23% | - Operating system issues
|
>> CompTIA 220-1202 Detailed Answers <<
All operating systems also support this web-based 220-1202 practice test. The third format is desktop CompTIA 220-1202 practice exam software that can be accessed easily after installing it on your Windows PC or Laptop. These formats are there so that the students can use them as per their unique needs and prepare successfully for CompTIA A+ Certification Exam: Core 2 (220-1202) the on first try.
NEW QUESTION # 92
An employee is trying to connect their company laptop to an airport's Wi-Fi during a business trip.
Once the network is connected, a pop-up window appears with the airport logo, which the employee quickly closes. The internet connection is not working properly, and the employee cannot access any websites. Which of the following should a help desk technician suggest to the employee?
Answer: B
Explanation:
Reconnecting to the network and reading the pop-up carefully is necessary because many public Wi-Fi networks require users to interact with a captive portal (such as accepting terms) before providing internet access.
NEW QUESTION # 93
A user is unable to use the latest version of an app on a legacy tablet. What is the most likely reason?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Older tablets may not support newer app versions due toincompatible or unsupported operating systems. App developers often drop support for outdated OS versions.
FromTravis Everett - CompTIA A+ All-in-One Exam Guide:
"When an app won't install on an older device, check the OS version. Most apps require a minimum OS level for compatibility and security."
NEW QUESTION # 94
A technician is assisting a user who is growing increasingly frustrated because a critical software application continuously crashes. The technician determines that the issue requires coordination with the database team to resolve. Which of the following is the BEST way for the technician to handle this situation professionally?
Answer: C
Explanation:
When resolution requires another team, professionalism means clear communication , setting expectations, and explaining what will happen next. Quentin Docter describes escalation: when you don't have the answer,
"this process is called escalation," and when a ticket is escalated, someone must "be responsible for communicating with the user." He emphasizes "Clear Communication," stating the problem description must be understandable to others because "the problem may have to be escalated," and you should communicate work-arounds and progress transparently.
The All-in-One guide and Mike Meyers Lab Manual both stress empathy and respectful communication with frustrated users-use statements that acknowledge feelings and keep a nonaccusatory tone.
Option D best matches these best practices: explain what's happening (app crashing), why another department must be involved, and what the user should expect (timeline/next steps/work-around if available).
Transferring without explanation (A) increases frustration; a complaint (B) isn't a solution; and working alone (C) ignores the required collaboration.
NEW QUESTION # 95
A user reports that while their laptop performs well for general office tasks, it experiences significant lag and low frame rates when running a newly installed high-end 3-D game. The laptop is equipped with a high-end CPU and 16 GB of RAM, but the user suspects the system is not utilizing its full potential for gaming. Which of the following should the technician do to resolve this issue?
Answer: C
Explanation:
This is a classic symptom of graphics performance limitations : modern games stress GPU/VRAM far more than older or lightweight titles. The All-in-One guide explains that "graphically demanding applications...
state specific graphics requirements," and highlights that CompTIA focuses on "dedicated graphics cards versus integrated ones." It further clarifies that integrated GPUs are typically less powerful than dedicated GPUs and that demanding software (including games) often assumes dedicated graphics, with VRAM requirements frequently included.
On many "gaming-ready" laptops, the system may have both integrated and discrete graphics, and performance issues occur if the game runs on the integrated GPU instead of the discrete GPU. Selecting dedicated graphics (for the application or globally, depending on the platform) forces the workload onto the more capable GPU and typically resolves lag. Overclocking RAM is not the first-line fix and adds instability risk, NIC teaming is irrelevant to local rendering performance, and hyperthreading helps some CPU workloads but won't solve a GPU-bound modern game. Therefore, Select dedicated graphics (C) is best.
NEW QUESTION # 96
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:
Windows could not start the CRM Service on Local Computer 10169. The
service did not start due to a log-on failure.
Which of the following would most likely cause this issue?
Answer: E
Explanation:
The log entry indicates the CRM service cannot start due to a log-on failure, which most commonly occurs when the service account used to run the application (often an LDAP/domain service account) is disabled or has incorrect credentials. This prevents the required background service from starting and causes the application to close immediately.
NEW QUESTION # 97
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