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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Management and Integration- Data architecture and integration patterns
  • 1. Integration with SIS and external systems
    • 2. Data migration and governance considerations
      Topic 2: Student Experience and Engagement- Student portals and experience design
      • 1. Personalized engagement strategies
        • 2. Communication and advising tools
          Topic 3: Program and Academic Operations- Course and program management
          • 1. Academic structure modeling
            • 2. Scheduling and enrollment management
              Topic 4: Student Lifecycle Management- Recruitment and admissions processes
              • 1. Student onboarding processes
                • 2. Applicant tracking and enrollment workflows
                  Topic 5: Security and Access Control- Role-based access and permissions
                  • 1. Data privacy and compliance considerations
                    Topic 6: Reporting and Analytics- Education Cloud reporting capabilities
                    • 1. Dashboards and performance metrics
                      • 2. Operational analytics for institutions
                        Topic 7: Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
                        • 1. Key objects used in Education Cloud
                          • 2. Core Education Cloud data model concepts

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q107-Q112):

                            NEW QUESTION # 107
                            A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria.
                            What should the consultant do?

                            Answer: A

                            Explanation:
                            The consultant should leverage the existing flow Sample: Application Auto Admit to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect. A flow is a tool that allows users to automate business processes by guiding users through screens, collecting data, or executing actions. Sample: Application Auto Admit is an existing flow in Admissions Connect that allows users to automatically admit applicants if they meet certain criteria, such as GPA or test scores. The consultant can leverage the existing flow Sample: Application Auto Admit to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect by configuring and customizing the flow to match their admission requirements and policies. Creating a new flow, activating the ApplicantCommunityHomePageController Apex class, or developing a custom trigger that checks the submission deadline against the current date are not things that the consultant should do to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.flow.htm&type=5
                            https://www.salesforce.org/products/admissions-connect/overview/


                            NEW QUESTION # 108
                            Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.
                            Which solution should the consultant recommend?

                            Answer: C

                            Explanation:
                            Salesforce Inbox is a solution that the consultant can recommend to enhance the email functionality for recruiters. Salesforce Inbox allows recruiters to see when a student has opened an email or clicked on a link, using email tracking features. Salesforce Inbox also allows recruiters to insert time slots directly from their calendar into an email and allow students to choose the meeting time, using meeting scheduling features. Gmail Integration, custom automation, and Einstein Activity Capture are not solutions that can provide the email functionality that recruiters want. Reference:
                            https://www.salesforce.com/products/sales-cloud/features/salesforce-inbox/
                            https://help.salesforce.com/s/articleView?id=sf.inbox_overview.htm&type=5


                            NEW QUESTION # 109
                            The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
                            Which Salesforce solution should the consultant recommend?

                            Answer: C

                            Explanation:
                            Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters' score based on the given criteria. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5
                            https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basics


                            NEW QUESTION # 110
                            A college needs to extend capabilities of its existing Salesforce environment that uses the Education Data Architecture (EDA). The college want to ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) Functionality.

                            Answer: B

                            Explanation:
                            The consultant should advise the college to use third-party apps that are EDA ready, because this can ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) functionality. EDA ready apps are apps that have been certified by Salesforce.org as compatible with EDA and its features, such as TDTM. TDTM is a feature that allows users to customize the behavior of EDA triggers and disable or enable them as needed. EDA ready apps can help the college extend the capabilities of their existing Salesforce environment without compromising the functionality or performance of EDA. Using the yaml file from Salesforce.org GitHub, using a Salesforce.org community solution, or using third-party apps that are powered by EDA are not advice that the consultant should give to the college. Reference:
                            https://powerofus.force.com/s/article/EDA-Certified-Apps
                            https://powerofus.force.com/s/article/EDA-TDTM


                            NEW QUESTION # 111
                            Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
                            Which data management strategy should the consultant recommend for course payment information?

                            Answer: A

                            Explanation:
                            The consultant should recommend to manage course payments in the transaction system as a data management strategy for course payment information. This means that the course payment information will not be stored or processed in Salesforce or Pardot, but rather in a separate system that is designed for handling transactions. This can help the system admin keep Salesforce clean and focused on CRM data for reports and automation, and avoid data duplication, integration issues, or security risks. Migrating course payments to Pardot and Salesforce, managing course payments in the transaction system and Pardot, or integrating course payments from Salesforce to the transaction system are not data management strategies that can help the system admin keep Salesforce clean and focused on CRM data for reports and automation. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.data_management.htm&type=5
                            https://trailhead.salesforce.com/en/content/learn/modules/data-management


                            NEW QUESTION # 112
                            ......

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