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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SAP Customer Experience Portfolio Overview	20%	- SAP Customer Data Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Sales Cloud
Topic 2: Solution Architecture Fundamentals	15%	- Architecture principles and methodologies - Customer Experience strategy and design
Topic 3: Intelligent Enterprise and Innovation	10%	- AI and automation in CX solutions - Emerging technologies and roadmap
Topic 4: Customer Data and Governance	15%	- Data analytics and insights - Compliance and data privacy - Customer data management and identity
Topic 5: Project Delivery and Implementation	15%	- Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability
Topic 6: Integration and Extensibility	25%	- SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q61-Q66):

NEW QUESTION # 61
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. To a queue
B. To an employee
C. To a team
D. To an outbound channel

Answer: B,C

NEW QUESTION # 62
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

A. To enhance the profile's visual appeal for end users.
B. To reduce storage and operational costs by duplicating key customer data in both views.
C. To support both high-confidence and low-confidence data use cases within different business applications.
D. To maintain different views using weaker and stronger identifiers respectively.

Answer: C,D

NEW QUESTION # 63
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

A. Quotation Recommendation
B. Document Information Extraction
C. SAP Translation Hub
D. SAP Revenue Recognition
E. Data Attribute Recommendation

Answer: A,B,E

NEW QUESTION # 64
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
B. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
C. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
D. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
E. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.

Answer: A,D,E

NEW QUESTION # 65
On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?

A. SAP BTP, Cloud Foundry runtime
B. SAP BTP, Kyma runtime
C. SAP BTP, ABAP environment
D. SAP BTP, Neo environment

Answer: B

NEW QUESTION # 66
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