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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP)
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management - Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution

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Salesforce Certified Slack Consultant Sample Questions (Q94-Q99):

NEW QUESTION # 94
Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A. Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
B. Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
C. Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D. Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.

Answer: C

Explanation:
The correct answer is D . The client has five workspaces and admins distributed across multiple departments, so the support process must be centralized, visible to the right admin audience, and protected from unnecessary public exposure. A central private org-wide channel gives authorized admins one place to review, triage, assign ownership, and complete employee requests across workspaces. It also preserves request history and prevents work from disappearing into personal backlogs. Option A is poor governance because DMs create hidden queues and single-admin dependency. Option B may help with one request, but it does not create a scalable support model. Option C creates central visibility, but a public single-workspace channel is not appropriate for an Enterprise Grid support model involving multiple workspaces and potentially sensitive admin requests. A private org-wide admin channel is cleaner because it supports cross-workspace coordination while limiting access to the admin team responsible for resolving requests.

NEW QUESTION # 95
You are presenting a final Slack grid design to a client for sign-off. What is essential to include in your presentation to ensure the client is fully informed and ready to approve the design?

A. Focus solely on the aesthetic aspects of the Slack interface, such as themes and emojis
B. A detailed comparison with grid designs of the client's competitors
C. A comprehensive overview of the proposed grid design, including rationale for channel structure, user permissions, and integration plans
D. High-level concepts of Slack without focusing on specific details of the grid design

Answer: C

Explanation:
Presenting a comprehensive overview of the proposed grid design, including the rationale behind the channel structure, user permissions, and integration plans, is crucial. This ensures that the client understands how the design meets their specific needs and is well-equipped to make an informed decision for sign-off.

NEW QUESTION # 96
When preparing to consult with a potential client about implementing Slack, what is the most critical piece of background information to research about their organization?

A. The number of global offices the organization has
B. The stock performance of the organization over the last five years
C. The current communication and collaboration tools being used by the organization
D. The history and background of the company's founders

Answer: C

Explanation:
Researching the current communication and collaboration tools used by the organization is crucial. This information helps in understanding their existing workflow, identifying the gaps or inefficiencies in their current setup, and how Slack can be integrated or replace existing tools to improve their workflow.

NEW QUESTION # 97
When consulting with a potential client about switching to Slack, what aspect of their current working methods is most critical to understand?

A. How their teams collaborate and communicate, including any challenges they face with their current methods
B. The level of technological expertise among the client's workforce
C. The specific brands of hardware and software currently in use by the client
D. The client's future financial projections and growth plans

Answer: A

Explanation:
Understanding how the client's teams currently collaborate and communicate, and identifying any challenges with these methods, is essential. This knowledge allows for a more effective recommendation on how Slack can improve their communication and collaboration, addressing specific pain points and workflow inefficiencies.

NEW QUESTION # 98
A financial institution using Slack needs to ensure that their communication practices comply with the Sarbanes-Oxley Act (SOX). Which Slack compliance feature should they utilize to meet this requirement?

A. Mandatory two-factor authentication for all users
B. Implementation of custom Slack emojis and reactions
C. Data export on a regular basis
D. Custom message and file retention policies

Answer: D

Explanation:
Custom message and file retention policies Custom message and file retention policies are essential for complying with SOX, as they allow the institution to retain records of communications for the required period and ensure the integrity and availability of financial reporting data.

NEW QUESTION # 99
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