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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR System Architecture	30%	- HR table structure - ServiceNow HR plugins - Application scoping
Core HR Applications & Employee Center	30%	- Users, groups, skills, and roles configuration - Assignment rules setup - Employee Center branding and customization - HR services, catalog items, and record producers
HR Journeys & Lifecycle Events	20%	- Journey configuration and management - Audience definition and field mappings - Lifecycle Event structure and components - Activity sets, trigger conditions, and activities
Security & Data Protection	20%	- HR data protection and access control - Role-based and contextual security - Platform security fundamentals - Delegated Developer role usage

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q86-Q91):

NEW QUESTION # 86
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
B. You must create a custom ACL to allow the script includes to work.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D. You must change Scope for the script includes to work.

Answer: C

Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087

NEW QUESTION # 87
If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible. What does it mean to select High for the Scale definition?

A. There is no option for High
B. There is no option for Scale definition
C. It means a high score is good
D. It means a high score is bad

Answer: C

Explanation:
When configuring surveys or assessments in ServiceNow, the Assessment Metric form allows administrators to define how scores are interpreted. For the Numeric Scale data type, the " Scale definition " field determines the polarity of the results. Selecting " High " indicates that a higher numerical value represents a positive or " good " result. Conversely, selecting " Low " would imply that a lower score is better (often used for metrics like " risk " or " response time " ). This setting is crucial for accurate reporting and dashboarding in Performance Analytics, as it tells the system how to calculate averages and determine if service trends are improving or declining. Properly defining the scale ensures that stakeholders correctly interpret survey results, such as employee satisfaction or training effectiveness, where a 5 out of 5 is the desired outcome.

NEW QUESTION # 88
How many User Criteria Records may be applied to a single KB or KB Article?

A. Only one
B. Only three
C. Unlimited
D. Only two

Answer: D

NEW QUESTION # 89
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

A. The roles were manually granted by a ServiceNow security user.
B. The Admin will always have access to all HR tables and data.
C. The roles were manually granted by an HR Admin.
D. When the HR plugins are installed, the necessary HR roles are added to the Admin role.

Answer: D

Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930

NEW QUESTION # 90
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

A. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
B. You must create a custom ACL to allow the script includes to work.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
D. You must change Scope for the script includes to work.

Answer: C

NEW QUESTION # 91
......

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