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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 10% | - Use Data Import Wizard - Import and export data using Data Loader - Understand duplicate rules and matching |
| Topic 2: User Interface | 16% | - Understand Lightning Experience UI - Create and customize list views - Customize page layouts - Create and customize reports and dashboards |
| Topic 3: Data Modeling | 14% | - Create custom fields (data types) - Create relationship fields (Lookup, Master-Detail) - Set field-level security - Understand Schema Builder - Create custom objects |
| Topic 4: Business Logic | 20% | - Understand workflow rules and Flow - Configure approval processes - Understand validation rules - Create formula fields - Create roll-up summary fields |
| Topic 5: Salesforce Mobile | 8% | - Understand Salesforce Mobile app features - Configure compact layouts for mobile |
| Topic 6: Salesforce Platform Fundamentals | 10% | - Understand Salesforce object model - Describe the Salesforce architecture - Navigate the Salesforce UI - Explain the multi-tenant Salesforce platform |
| Topic 7: Profile and Permission Sets | 12% | - Manage user profiles - Create and assign permission sets - Understand roles and role hierarchy - Configure field-level security |
| Topic 8: Analytics | 10% | - Understand report types - Build dashboards - Create and customize reports |
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NEW QUESTION # 17
Get Cloudy Consulting wants to confirm the data type of the Account Sources field on Account object. Which editing the Account, the Account Sources field has several predefined values that can be selected.
Which type of field is Account Source?
Answer: B
Explanation:
The Account Source field is a picklist type of field. A picklist field is a type of field that allows the user to select a value from a predefined list of values, which ensures data consistency and accuracy. For example, the Account Source field could have values such as Web, Phone, Referral, and so on. A formula field is a type of field that calculates a value based on an expression or formula, which can reference other fields, functions, or constants. For example, a formula field could calculate the commission amount based on the opportunity amount and the commission rate. A text area field is a type of field that allows the user to enter up to 255 characters of free-form text, which can include multiple lines and spaces. For example, a text area field could capture the description or notes of an account or an opportunity.
NEW QUESTION # 18
A Salesforce associate at Get Cloudy Consulting is given a list of opportunities to work through. The associate asks for an easier way to change the opportunity stage.
What should be recommended?
Answer: A
Explanation:
The recommendation for the associate to change the opportunity stage more easily is to switch to the Kanban View. The Kanban View is a visual representation of the records in a list view, organized by stages or other categories. The associate can drag and drop the records from one column to another to update the stage or other fields. The Kanban View also shows key metrics and alerts for each column, such as the total amount, number of records, and overdue tasks. Creating multiple list views or using a Dynamic Dashboard View are not as convenient and efficient as using the Kanban View.
NEW QUESTION # 19
Get Cloudy Consulting (GCC) is experiencing significant performance degradation.
What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?
Answer: C
Explanation:
The best way for GCC to quickly verify if a performance incident has been reported on its instance of Salesforce is to check System Status on the Trust site. The Trust site is a website that provides real-time information on the availability, performance, security, and compliance of the Salesforce platform and services. GCC can use the Trust site to check the current and historical status of its instance, as well as to subscribe to notifications and alerts on any issues or maintenance events
NEW QUESTION # 20
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep's territory.
Where should the associate go to create a new report for Accounts?
Answer: C
Explanation:
The Reports tab is where the associate should go to create a new report for Accounts. The Reports tab allows the user to create, view, edit, and run reports in Salesforce. The user can select a report type, such as Accounts, Accounts with Contacts, or Accounts with Opportunities, and then add filters, groupings, charts, and other features to customize the report. The Setup menu is where the user can configure the settings and customization of Salesforce, such as creating objects, fields, workflows, and security settings. The Accounts tab is where the user can view, create, edit, and delete account records in Salesforce.
NEW QUESTION # 21
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?
Answer: C
Explanation:
The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media. Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently
NEW QUESTION # 22
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