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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement the solution | 15-20% | - Oversee solution implementation
|
| Topic 2: Architect a solution | 35-40% | - Design infrastructure and licensing
|
| Topic 3: Perform solution envisioning and requirement analysis | 45-50% | - Initiate solution planning
|
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NEW QUESTION # 61
You need to propose a solution for form requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 62
You are designing a Microsoft Power Platform solution for a national repair service. The service has a 24-hour call center for customers to call and schedule repairs.
The solution dispatches a technician to troubleshoot and repair customer issues. Customers sign into a customer portal to view and log information concerning the repairs. The repair service contracts with third party technicians for repair jobs The solution must meet the following requirements:
* Dispatch technicians to troubleshoot and repair customer issues
* Call center must log customer issues.
* Third -party technicians must be able to access assigned repair service jobs.
You need to recommend an authentication strategy.
Which authentication models should you use? To answer, select the appropriate options in the answer area.
Answer:
Explanation:
NEW QUESTION # 63
You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
All support issues must come in by email, need to be logged, and assigned to the support group.
Accounts must synchronize with the parent company Oracle database.
Reports must be sent to the executives on a weekly basis.
No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
Explanation:
Explanation
The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. ... It provides a personalized experience, enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/about
https://docs.microsoft.com/en-us/dynamics365/customer-voice/data-flow
NEW QUESTION # 64
You are designing a data model for a Microsoft Power Platform solution.
The data model must meet the following requirements:
* When an account is assigned to a new salesperson, all opportunities that ate associated with the account must be assigned to the new salesperson.
* When a salesperson assigns a lead to another salesperson, all phone call activities related to the lead must be assigned to the new salesperson.
You need to recommend cascading strategies for the data model.
Which cascading strategy should you recommend? To answer, drag the appropriate cascading strategies to the correct requirements. Each cascading strategy may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content NOTE: Each correct selection is worthone point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 65
You are creating a scope of work document for a solution. You have the following requirements:
* Track support cases, first response time, and resolution time.
* Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
* Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution.
NOT: Each correct selection is worth one point.
Answer: B,D
Explanation:
Explanation
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
Track customer issues through cases
Record all interactions related to a case
Share information in the knowledge base
Create queues and route cases to the right channels
Create and track service levels through service-level agreements (SLAs) Define service terms through entitlements Manage performance and productivity through reports and dashboards Create and schedule services Participate in chats Manage conversations across channels Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
NEW QUESTION # 66
......
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