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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Configuration and Setup	15%	- User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management
Data and Analytics Management	17%	- Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools - Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization
Object Manager and Lightning App Builder	15%	- Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes - Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization
Service and Support Applications	10%	- Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access - Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements
Sales and Marketing Applications	10%	- Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books - Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence
Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Productivity and Collaboration	10%	- Activity management 1. Tasks, events, calendars - Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities

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Salesforce Certified Administrator Sample Questions (Q102-Q107):

NEW QUESTION # 102
Recent item and Lookup Hovers use the Record Mini Page.

A. True
B. False

Answer: A

Explanation:
Section: Volume I

NEW QUESTION # 103
Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

A. Omni-Channel
B. Web-to-Case
C. Email-to-Case
D. SMS Response

Answer: B

Explanation:
Web-to-Case allows you to create cases from a form on your website.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5

NEW QUESTION # 104
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

A. Flow Builder
B. Approval Process
C. Outbound Message
D. Process Builder

Answer: A

Explanation:
Flow Builder supports creating a wizard that can collect user input and perform actions.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5

NEW QUESTION # 105
An administrator at Universal Container needs an automated way to delete records based on field values.
What automated solution should the administrator use?

A. Workflow
B. Flow Builder
C. Automation Studio
D. Process Builder

Answer: B

Explanation:
Flow Builder is a tool that can be used to create an automated way to delete records based on field values.
Flow Builder can create flows that define the logic and actions for deleting records, such as finding records that match certain criteria and deleting them in bulk. Flows can be scheduled to run at regular intervals or triggered by other events or processes. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_delete.htm&type=5

NEW QUESTION # 106
Which is a capability of a campaign? Choose 2 answers

A. Add campaign members to other related campaigns using an Apex trigger
B. Convert leads to contacts from the campaign record
C. Update the campaign member status of a lead using the manage campaign members feature
D. Track the number of business accounts related to a campaign

Answer: A,C

Explanation:
Section: Volume D

NEW QUESTION # 107
......

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