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ServiceNow CIS-PA Exam Syllabus Topics:

SectionObjectives
Reporting and Dashboards- Dashboards
  • 1. Use interactive filters
  • 2. Create and configure dashboards
- Reports
  • 1. Create and configure reports
  • 2. Use report types and visualizations
Platform Analytics Overview- Platform Analytics fundamentals
  • 1. Understand the value of Platform Analytics
  • 2. Identify Platform Analytics components
Performance Analytics- Data collection jobs
  • 1. Create data collection jobs
  • 2. Run and schedule data collection jobs
- Indicators and breakdowns
  • 1. Create and configure breakdowns
  • 2. Create and configure indicators
Data Collection and Configuration- Configure data sources
  • 1. Configure data source properties
  • 2. Identify available data sources
- Collect data
  • 1. Understand data retention
  • 2. Configure data collection
Analytics Hub- Analytics Hub features
  • 1. Use Analytics Hub for analysis
  • 2. Understand Analytics Hub capabilities

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ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which user should you run Data Collections as?

Answer: C

Explanation:
ServiceNow best practice recommends running Performance Analytics data collections using a dedicated service account specifically created for analytics processing. This ensures consistent permissions, predictable access to data, and improved auditability.
Running collections as individual admins can introduce permission inconsistencies if roles change. The maint account is intended for system upgrades and maintenance, not scheduled analytics jobs. A dedicated Performance Analytics service account minimizes operational risk and aligns with ServiceNow security and governance guidelines.
ServiceNow documentation emphasizes the importance of service accounts for background processing, making option C the correct and recommended choice.


NEW QUESTION # 40
Which property indicates therecommended evaluation datefor a Target?

Answer: C

Explanation:
In Platform Analytics, aTargetdefines the desired performance level for an indicator. TheReview Date property specifies therecommended date to evaluate progresstoward that target. This date is used for governance and performance review purposes, helping stakeholders determine when to assess whether the indicator is trending appropriately toward its goal.
TheBaseline Datemarks the starting point for measurement, while theEnd Datedefines when the target expires or is no longer valid. TheImprovement Dateindicates when improvement efforts begin, not when performance should be evaluated. ServiceNow documentation clearly identifies the Review Date as the point in time when the target's effectiveness and achievement should be assessed, making option D the correct answer.


NEW QUESTION # 41
What is aBreakdown?

Answer: D

Explanation:
In Platform Analytics, aBreakdownis used togroup or filter indicator scoresbased on specific attributes, such as priority, category, assignment group, or age ranges. Breakdowns allow users to analyze how different segments contribute to overall performance and to compare trends across those segments over time.
Breakdowns operate onindicator scores, not on raw report data. While reports can also be grouped or filtered, that functionality is separate from Performance Analytics. A Breakdown does not define the source table itself (that is the role of the Breakdown Source), nor is it merely a choice list. ServiceNow documentation clearly defines Breakdowns as a core analytics concept used to slice indicator data for deeper performance insight, making option D the correct answer.


NEW QUESTION # 42
There is a Summed Duration of wait time Indicator that stores duration in milliseconds.
Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?

Answer: A

Explanation:
Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.
Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.


NEW QUESTION # 43
Which statement describesPerformance Analytics Spotlight?

Answer: D

Explanation:
Performance Analytics Spotlightis a feature that provides aranked list of recordsbased onmultiple weighted conditions, helping users focus on the most critical records that require attention. Spotlight differs from traditional reports and time-series analytics because it evaluates records dynamically using scoring logic rather than historical aggregation.
Option A describes dashboard visualizations such as time series or scorecards. Option B refers to record views, not analytics. Option D describes Performance Analytics indicators, which track trends over time.
ServiceNow documentation clearly defines Spotlight as a prioritization tool that ranks records using configurable rules and weights, making option C the correct and complete description.


NEW QUESTION # 44
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