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Salesforce Salesforce-Loyalty-Management 認定試験の出題範囲:
| トピック | 出題範囲 |
|---|
| トピック 1 | - On-Going Loyalty Management: This section equips Salesforce Partners to sustain and optimize Loyalty solutions post-implementation. The topic includes leveraging analytics and dashboards, transitioning from sandbox to production, managing Loyalty campaigns, utilizing mobile app features, and resolving service-related issues.
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| トピック 2 | - Loyalty Program and Process Configuration: This section focuses on configuring the foundational and advanced features of Loyalty Programs. Salesforce Partners learn to configure tier models, member and partner management, customer incentives, and experiential features in this topic. Sub-topics also include defining promotions, eligibility rules, and personalized Loyalty pages using Experience Cloud templates. Configuring complex processing rules, user access models, and analytics dashboards equips Salesforce Partners with the expertise to deliver scalable, customer-centric Loyalty solutions.
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| トピック 3 | - Integration: Integration is crucial for a seamless Loyalty Management experience. In this topic, Salesforce Partners determine strategies for integrating Marketing Cloud, Commerce Cloud, Service Cloud, Salesforce CDP, and external systems using API templates and endpoints.
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| トピック 4 | - Strategies and Design: Salesforce Partners learn how Loyalty Management aligns with customers' business needs, processes, data requirements, and program parameters. This section includes identifying the appropriate Loyalty architecture, defining points and redemptions processes, benefits types, and the promotion lifecycle. Best practices for implementing Loyalty Management are also covered, ensuring practical application to real-world scenarios.
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>> Salesforce-Loyalty-Management認定内容 <<
Salesforce-Loyalty-Management勉強時間、Salesforce-Loyalty-Management的中率
多くの人は、Salesforce-Loyalty-Managementの有効な学習ガイド教材を購入することを好みます。なぜなら、購入するだけで間違いなくテストに合格できると深く信じているからです。 Salesforce-Loyalty-Managementガイドの質問を好む理由は、教材の品質が非常に高いためです。長年、私たちは常にSalesforce-Loyalty-Management学習教材の完成に専念しています。一流の研究チームと一流の販売サービスを強化します。 Salesforce-Loyalty-Managementガイドの質問とSalesforce-Loyalty-Management学習教材の更新を担当する専門スタッフの研究と制作を専門とするエキスパートチームを後押しします。
Salesforce Loyalty Management Accredited Professional Exam 認定 Salesforce-Loyalty-Management 試験問題 (Q68-Q73):
質問 # 68
A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?
- A. A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
- B. A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
- C. A data-processing-engine (DPE) to identify the qualified members
- D. A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
正解:B、C
解説:
For designing a new tier-upgrade process in a Loyalty Program, the Consultant should select:
A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process (C): This approach allows for the separation of concerns, where one flow is responsible for evaluating whether members meet the criteria for a tier upgrade, and another flow is responsible for the actual process of upgrading the member's tier. This modular design improves maintainability and scalability.
A data-processing-engine (DPE) to identify the qualified members (D): The DPE can efficiently process large sets of member data to identify those who qualify for a tier upgrade based on the program's criteria. This component is crucial for automating the tier-upgrade process at scale, especially in programs with a significant number of members.
Option A combines both processes into a single flow, which could become complex and harder to maintain. Option B suggests using a single flow for scheduling and processing, which might not offer the required flexibility and efficiency for handling complex tier-upgrade criteria and orchestration.
Salesforce documentation on Loyalty Management provides guidelines on leveraging Flow and DPE for automating and orchestrating various loyalty program processes, including tier upgrades.
質問 # 69
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Embed Loyalty Member Profile Cards
- B. Develop a custom component
- C. Create formula fields on Case Object
- D. Create a Screen Flow
正解:A
質問 # 70
The existing Loyalty Program would need to have its " members-record " transferred from an SQL database into a new Salesforce Loyalty Management org, where its members ' records are kept within a datatable named " tbl_Member " with the following data contents:
* the program member ' s personal particular and contact information
* member ' s current-tier value
* member ' s tier-points
Which object combinations should be used for data migration of the source ' s member records into the Loyalty Member org?
- A. " LoyaltyProgramMember " . " LoyaltyMemberTier " , " LoyaltyMemberCurrency " . " Contact " and " Account " Object.
- B. " LoyaltyProgramMember ' , " LoyaltyTier " . " LoyaltyProgramCurrency " . " Contact " and " Account
" Object. - C. " LoyaltyProgramMember " , " LoyaltyMemberTier " , " LoyaltyProgamCurrency " . " Account " Object.
- D. " LoyaltyProgramMember " , " LoyaltyTier " , " LoyaltyMemberCurrency " . ' Contact " and " Account
" Object.
正解:A
解説:
For migrating " members-record " from an SQL database intoSalesforce Loyalty Management, the correct combination of objects to use is:
* D: " LoyaltyProgramMember, " " LoyaltyMemberTier, " " LoyaltyMemberCurrency, " " Contact, " and
" Account " Object. This combination covers all necessary aspects of Loyalty Program members ' records, including personal information, tier status, and point balances.
Reference: Salesforce Loyalty Management documentation on data model and object relationships provides a comprehensive overview of how different aspects of Loyalty Program members ' information are structured within the Salesforce ecosystem.
質問 # 71
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?
- A. Configure Loyalty Program preferences for B2C Commerce Site
- B. Configure connected app named B2C Commerce Loyalty Connector
- C. Install Loyalty Management for B2C Commerce Package
- D. Configure connected app named B2C Loyalty Connector
- E. Add Loyalty Management for Commerce Cartridge
正解:A、D、E
解説:
To complete the integration between Loyalty and B2C Commerce Cloud using the reference cartridge, the steps required are:
Configure Loyalty Program preferences for B2C Commerce Site (A): This involves setting up specific preferences and configurations within B2C Commerce Cloud to align with the Loyalty Program's requirements.
Configure connected app named B2C Loyalty Connector (C): This step involves setting up a connected app within Salesforce to facilitate secure communication and data exchange between Loyalty Management and B2C Commerce Cloud.
Add Loyalty Management for Commerce Cartridge (E): This involves installing the specific cartridge within B2C Commerce Cloud that integrates with Salesforce Loyalty Management, enabling the Commerce site to utilize loyalty program features.
These steps ensure a seamless integration between Salesforce Loyalty Management and B2C Commerce Cloud, allowing for a unified customer experience across commerce and loyalty program interactions.
質問 # 72
A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?
- A. Marketing Cloud MobileConnect
- B. Marketing Cloud Connect
- C. Marketing Cloud Personalization
- D. Marketing Cloud Mobile Push
正解:A、B
解説:
To meet the business need of sending an SMS to a member's mobile device after a purchase and an increase in non-qualifying points, the required Salesforce solutions are Marketing Cloud Connect (A) and Marketing Cloud MobileConnect (B). Marketing Cloud Connect facilitates the integration between Salesforce Loyalty Management and Marketing Cloud, while MobileConnect is a specific tool within Marketing Cloud designed for sending SMS messages to mobile devices, allowing for timely and targeted communication with loyalty program members.
質問 # 73
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