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| Section | Objectives |
|---|---|
| Topic 1: Industry Use Cases and Deployment | - Best practices for Salesforce Industries solutions - OmniStudio deployment and performance considerations |
| Topic 2: OmniStudio Fundamentals | - Use cases for OmniStudio in Salesforce Industries - OmniStudio architecture and components |
| Topic 3: OmniScripts | - Building guided user interactions with OmniScripts - Conditional logic and dynamic user flows |
| Topic 4: FlexCards | - Designing and configuring FlexCards - Data sources and contextual display strategies |
| Topic 5: Data Tools and Integration | - Integration Procedures and external system interaction - DataRaptor extraction, transformation, and load patterns |
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NEW QUESTION # 87
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
Answer: A
Explanation:
The OmniStudio tools that the consultant should use to design a solution to meet these requirements are:
Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format.
The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report
NEW QUESTION # 88
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
Answer: B,D
Explanation:
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
NEW QUESTION # 89
A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an Omniscript to guide users through the process. What is the first step the consultant should take when creating an Omniscript?
Answer: D
Explanation:
Define the script in the OmniScript Designer (D) ?The first step in creating an OmniScript is to define it in the OmniScript Designer, where the consultant:
Outlines the flow of the script (steps, inputs, actions).
Adds UI elements (text fields, picklists, buttons).
Configures integration points (DataRaptors, Integration Procedures).
NEW QUESTION # 90
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
Answer: D
Explanation:
The OmniScript elements that the consultant should recommend to meet these requirements are: Radio Group, DataRaptor Post Action, and Email Action. A Radio Group element is an element that can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Group element allows only one option to be selected at a time, and can also have icons for each option. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to create a case for an account team member to follow up. An Email Action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email Action to email a summary message to the user
NEW QUESTION # 91
A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
- Each department has different case fields they need to capture
- If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet these requirements?
Choose 2 answers
Answer: A,B
Explanation:
Set Enable Cancel in Setup (B) - This ensures that users can cancel the OmniScript process and be redirected to a specific URL (e.g., support console app).
Use Conditional Views on steps for each department (C) - Conditional Views allow different fields to be displayed based on department-specific requirements, ensuring that each department only sees the fields relevant to them.
NEW QUESTION # 92
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