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Salesforce Sales-Con-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Opportunity Management
Topic 2: Account and Contact Management
Topic 3: Reports and Dashboards
Topic 4: Collaboration and Integration
Topic 5: Sales Productivity and Management
Topic 6: Industry Knowledge
Topic 7: Implementation Strategies
Topic 8: Data Management
Topic 9: Sales Lifecycle Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q116-Q121):

NEW QUESTION # 116
A consultant has successfully deployed Sales Cloud at Cloud Kicks.
What is the final step in completing an engagement?

A. Obtain stakeholder sign-off.
B. Validate the implementation.
C. Activate users in the system.

Answer: A

Explanation:
The final step in a Salesforce Sales Cloud implementation engagement is to obtain stakeholder sign-off. This step is essential as it signifies formal acceptance from the client that the implementation meets the agreed- upon requirements and project objectives. Sign-off indicates that stakeholders are satisfied with the deployment and that the project is ready for closure.
Activating users and validating the implementation are important tasks but occur earlier in the deployment process. Obtaining sign-off ensures all project deliverables have been met and that the consultant can officially conclude the engagement.
Salesforce Documentation References:
* Project Closeout and Sign-off
* Implementation Engagement Checklist

NEW QUESTION # 117
Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships.
What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

A. Enable Contacts to Multiple Accounts to create indirect relationship between two or more Person Accounts.
B. Use Contact for retail customers and use Accounts to maintain relationships.
C. Create a custom field to establish relationships and create hierarchies among Person Accounts.

Answer: A

Explanation:
When using Person Accounts in Salesforce, the "Contacts to Multiple Accounts" feature allows for creating connections between Person Accounts, effectively enabling the tracking of indirect relationships such as household relationships and referrals. This feature facilitates linking a single contact (or Person Account) to multiple accounts, which can represent different relationship types. It is particularly suited for Cloud Kicks' need to capture various types of customer relationships, making it more flexible and scalable for relationship tracking among retail customers.
Refer to the Salesforce documentation on Contacts to Multiple Accounts for more information on using this feature with Person Accounts.

NEW QUESTION # 118
Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records. Which option should the consultant recommend to meet the requirement?

A. Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.
B. Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.
C. Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

Answer: C

NEW QUESTION # 119
A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.
Which action should the consultant take first to ensure a smooth rollout for the sales team?

A. Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
B. Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
C. Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

Answer: C

Explanation:
To ensure a smooth rollout of an updated sales process, Salesforce best practices recommend a structured approach that includes planning, awareness, training, and continuous measurement. This option emphasizes a comprehensive strategy that covers all aspects necessary for successful change management. Starting with a detailed implementation plan, followed by creating awareness, designing relevant training and coaching programs, updating workflows, and establishing metrics for success, this approach addresses the holistic needs of the sales team. It helps in minimizing resistance to change and ensures the new process is effectively adopted.
More details can be found in Salesforce's Change Management Documentation for implementation best practices.

NEW QUESTION # 120
Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend?

A. Use a custom object to represent the previous companies.
B. Implement Person Accounts to represent the relationship.
C. Implement the Contacts to Multiple Accounts feature.

Answer: B

NEW QUESTION # 121
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