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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration and Setup	15%	- User interface configuration 1. Declarative customization options 2. Navigation and global settings - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules
Topic 2: Data and Analytics Management	17%	- Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup - Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing
Topic 3: Service and Support Applications	10%	- Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access - Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements
Topic 4: Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components - Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes
Topic 5: Sales and Marketing Applications	10%	- Sales Cloud features 1. Opportunity management, stages, products, price books 2. Lead management, conversion, assignment rules - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities
Topic 6: Automation	15%	- Process Automation 1. Flow Builder, approval processes 2. Email alerts, field updates, tasks
Topic 7: Productivity and Collaboration	10%	- Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations - Chatter 1. Feeds, groups, collaboration features - Activity management 1. Tasks, events, calendars
Topic 8: Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines

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Salesforce Certified Administrator Sample Questions (Q152-Q157):

NEW QUESTION # 152
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

A. Autolaunched Flow
B. Screen Flow
C. Related List
D. Record Detail

Answer: C

NEW QUESTION # 153
Which of the statements is/are true for data validation?

A. Data Validation rules are not enforced when using API & import operations
B. Data Validation run on the client machine after the user clicks the Save button
C. Validation rules can be activated / deactivated by the user
D. Data Validation can enforce data integrity as well as make a field required in the page layout
E. Data Validation can prevent duplication of records

Answer: D,E

NEW QUESTION # 154
Which statements are true about Cloud Scheduler?

A. It is available in Group, Professional, Enterprise, Unlimited, and Developer Editions only.
B. You can automatically see the New Meeting Request button on all eligible contact, lead, and person account detail pages.
C. Meeting organizers can not use Cloud Scheduler to request meetings with customers, and have customers select preferred times before confirming the meeting.
D. Cloud Scheduler is now enabled by default for all organizations.
E. Administrators can add or remove the New Meeting Request button on multiple page layouts using the new Cloud Scheduler quick setup method.

Answer: B,D,E

NEW QUESTION # 155
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system.
Managers and directors need to review this process. Which two tools should a Platform Administrator configure?

A. Outbound Message
B. Email Alert Action
C. Approval Process
D. Quick Action

Answer: A,C

Explanation:
To meet the requirement of a "review process" that ends with data being sent to an "external system," the administrator needs Approval Processes and Outbound Messages. The Approval Process (Option D) handles the internal workflow, ensuring that the manager and director sign off on the expense report. Once the final approval is granted, an "Approval Action" can be triggered. The administrator should use an Outbound Message (Option A) as that action. Outbound Messages are designed to send specific record data (XML via API) to an external URL whenever a record change occurs. This provides a reliable, declarative way to integrate Salesforce with an HR system. Quick Actions (Option C) and Email Alerts (Option B) do not support the technical data transfer needed for external system integration.

NEW QUESTION # 156
The Administrator at Universal Container wants to add branding tosalesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers

A. Chatter external users see the built-in Lightning theme only.
B. Only one theme can be active at a time, and a theme applies to the entire org.
C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
D. Themes apply to salesforce classic and to the salesforce mobile app.

Answer: A,B

Explanation:
Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatterexternal users see the built-in Lightning theme only and cannot see custom themes.References:https://help.salesforce.com/s
/articleView?id=sf.themes_overview.htm&type=5

NEW QUESTION # 157
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