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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Customer Discovery	15%	- Conduct discovery sessions 1. Document pain points and challenges 2. Capture success criteria 3. Understand sales methodology - Determine the scope and business objectives 1. Identify key stakeholders 2. Define business requirements 3. Assess current business processes
Migration & Data Management	10%	- Data quality management 1. Matching rules 2. Duplicate rules - Data migration strategy 1. Data validation rules 2. Data mapping 3. Data loader configuration
Analytics & Insights	10%	- KPI measurement 1. Report on business outcomes 2. Define success metrics - Configure analytics features 1. Einstein Analytics basics 2. Forecasting configuration 3. Sales Cloud Einstein features
Salesforce Configuration	25%	- Implement automation 1. Approval processes 2. Flow Builder 3. Process Builder - Configure reporting and dashboards 1. Custom report types 2. Dashboard components 3. Standard and custom reports - Set up Sales Cloud features 1. Configure lead scoring 2. Configure Einstein Activity Capture 3. Set up Salesforce Engage
Integration & Optimization	15%	- Ongoing support and maintenance 1. Release management 2. User adoption monitoring - Performance optimization 1. Salesforce Mobile app configuration 2. Lightning Experience optimization - Integration requirements 1. Calendar integration 2. Third-party integrations 3. Email integration
Planning & Solution Design	25%	- Define data model requirements 1. Record types and page layouts 2. Custom objects design 3. Field-level security - Design user adoption strategy 1. Training requirements 2. Change management - Design Sales Cloud solution 1. Design lead management process 2. Design opportunity management 3. Design account and contact management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q182-Q187):

NEW QUESTION # 182
Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its Shoe of the Month club.
Subscribers can make a single payment or pay weekly, monthly, or quarterly.
Which solution should the consultant recommend to meet the requirement?

A. Activate schedules on the Opportunity object.
B. Enable schedules on the Product object.
C. Configure assets with a lookup to the Opportunity object.
D. Implement contracts with a lookup to the Opportunity object.

Answer: B

NEW QUESTION # 183
Can anyone add a team member to an account team?

Answer:

Explanation:
No. You need to either be the owner sharing the record or have read permission on the account.

NEW QUESTION # 184
Universal containers has enabled Advanced Currency Management. How the converted amount data is reported on a report that spans time periods when the exchange rates was different.

A. Converted amount are based on exchange rates that use the oldest entry
B. Converted amount are based on the historical exchange rate associated with the close date
C. Converted amount are based on exchange rates that use the most current entry
D. Converted amount are based on the exchange rates entered in the opportunity

Answer: B

NEW QUESTION # 185
UC manages its sales pipeline using Salesforce. However, when an opportunity moves to the closed lost stage, the company would like to enforce that the expected revenue value be $0 in reports. Which solution should a consultant recommended to meet this requirement?

A. Define a workflow rule to set the forecast category to omitted when the opportunity stage is closed/lost.
B. Define a workflow rule to set the expected revenue field to $0 when the opportunity stage is closed/lost.
C. Create a dependency between stage and forecast category to enforce the omitted value for closed/lost stages.
D. Create a validation rule to verify that the forecast probability for closed/lost opportunities is 0%.

Answer: C

NEW QUESTION # 186
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.
What should the consultant utilize to present the information?

A. Sales Architecture Map
B. System Landscape Diagram
C. Entity Relationship Diagram
D. Business Process Map

Answer: D

Explanation:
The best way for the consultant to present the information about how sales reps use Salesforce to work a deal is to utilize a Business Process Map. This map will provide an overview of the process, and can be used to explain how each step of the process works. Additionally, a Business Process Map can also be used to identify areas of optimization and improvement, as well as to document any changes that need to be made. A Sales Architecture Map, System Landscape Diagram, and Entity Relationship Diagram are not suitable for this purpose.

NEW QUESTION # 187
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