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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems31%- Windows OS installation, configuration, and management
  • 1. Windows tools and utilities
    • 2. Command-line tools (basic administration)
      - Other operating systems
      • 1. Linux fundamentals
        • 2. macOS basics
          Topic 2: Security25%- Security practices
          • 1. Authentication and access control
            • 2. Wireless security and encryption
              - Threats and vulnerabilities
              • 1. Social engineering attacks
                • 2. Malware types
                  Topic 3: Software Troubleshooting22%- Device and application troubleshooting
                  • 1. Performance optimization
                    • 2. Peripheral issues
                      - Common OS issues
                      • 1. Boot issues and recovery
                        • 2. Application crashes and errors
                          Topic 4: Operational Procedures22%- Safety and environmental procedures
                          • 1. E-waste handling
                            • 2. Safety and compliance
                              - Professionalism and communication
                              • 1. Customer service best practices
                                • 2. Documentation procedures

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q185-Q190):

                                  NEW QUESTION # 185
                                  After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

                                  Answer: D

                                  Explanation:
                                  Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating.


                                  NEW QUESTION # 186
                                  A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?

                                  Answer:

                                  Explanation:
                                  The user should configure extensions/add-ins settings because the plug-in (extension) may be disabled or blocked, preventing it from prompting for the OTP as intended.


                                  NEW QUESTION # 187
                                  A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediate the issue?

                                  Answer: A

                                  Explanation:
                                  Online collaboration tools (for example, Microsoft 365/OneDrive, Google Workspace/Drive) typically store documents in cloud storage and rely on a sync client to make those files appear locally on each device. If the user can't see the document on the laptop, the most direct remediation is to synchronize the remote (cloud) folder so the document downloads to the laptop and stays consistent across devices. The All-in-One guide explains that productivity platforms are "designed to be synchronized across multiple devices," allowing work to be paused on one device and resumed on another, and that many sync problems come down to configuration or a partial sync that leaves data not fully downloaded. It also notes that enabling/adjusting synchronization settings is often the fix. Quentin Docter similarly describes synced files becoming accessible through File Explorer once server/client synchronization is configured and highlights "Documents" as a common sync data type. Mike Meyers reinforces that file services like OneDrive/Google Drive use an installed app on each device to specify what gets synchronized.
                                  References: Quentin Docter - CompTIA A+ Complete Study Guide (syncing files/data and documents); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (cross-platform productivity sync and synchronization issues); Mark Soper - Mike Meyers' A+ Lab Manual (file transfer/sync services and per- device sync apps).


                                  NEW QUESTION # 188
                                  Which of the following is occurring when a vulnerability is placed inside of a software package without the vendor's knowledge and it is deployed to customers?

                                  Answer: B

                                  Explanation:
                                  A supply chain attack occurs when malicious code or vulnerabilities are introduced into software during development or distribution without the vendor's knowledge, and then delivered to customers through trusted channels.


                                  NEW QUESTION # 189
                                  A company would like to deploy baseline images to new computers as they are started up on the network.
                                  Which of the following boot processes should the company use for this task?

                                  Answer: D

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  PXE (Preboot Execution Environment) allows workstations to boot over the network and download an OS image from a server. It is ideal for automating mass deployments using baseline images across many machines without the need for physical media.
                                  A: An ISO is a disk image file but requires mounting or physical media.
                                  B: Secure Boot is a security feature, not a method of deploying OS images.
                                  C: USB requires manual installation and is not suitable for automated deployment at scale.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
                                  Study Guide Section: Remote installation methods - PXE boot deployment


                                  NEW QUESTION # 190
                                  ......

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