Free PDF 2026 220-1202: High Pass-Rate CompTIA A+ Certification Exam: Core 2 New Cram Materials

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures
- Safety and compliance
  • 1. Handle hazardous materials properly
  • 2. Follow workplace safety procedures
  • 3. Understand environmental impacts
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Verify data integrity
  • 3. Perform disaster recovery procedures
Software Troubleshooting23%- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Resolve boot and startup issues
  • 3. Troubleshoot performance problems
- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Resolve connectivity problems
  • 3. Troubleshoot mobile OS issues
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Resolve unauthorized access issues
  • 3. Identify malware symptoms
Operating Systems28%- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Install and configure Windows
  • 3. Configure macOS and Linux
- Windows tools and utilities
  • 1. Use Command Prompt and PowerShell
  • 2. Use Task Manager and Device Manager
  • 3. Manage disks and partitions
- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Configure backup and recovery
  • 3. Perform OS updates and upgrades
Security28%- Security fundamentals
  • 1. Configure wireless security
  • 2. Apply encryption technologies
  • 3. Implement authentication and access controls
- Threat prevention
  • 1. Detect and remove malware
  • 2. Secure end-user devices
  • 3. Prevent phishing and social engineering
- Security best practices
  • 1. Apply least privilege principles
  • 2. Implement physical security measures
  • 3. Perform data destruction and disposal

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q114-Q119):

NEW QUESTION # 114
A user is trying to install a preferred word processor on their work laptop, but the installation fails each time.
Which of the following is most likely the cause of this failure?

Answer: C

Explanation:
The most likely cause of repeated application installation failures on a work-issued laptop is an incorrectly configured Access Control List (ACL). In corporate environments, security policies are designed to limit what standard users can install in order to reduce malware risk, maintain compliance, and ensure system stability.
These restrictions are enforced through NTFS permissions, ACLs, and Group Policy settings.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, ACLs define which users or groups have permission to read, write, modify, or execute files and directories. If a user does not have sufficient permissions to write to protected locations such as C:\Program Files, system folders, or specific registry keys, software installers will fail-even if the installer itself is legitimate and intact.
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that many organizations intentionally restrict installation privileges to administrators only. This prevents users from installing unauthorized or potentially harmful software. When ACLs are misconfigured or intentionally restrictive, installation attempts may fail repeatedly without clearly stating that permissions are the root cause.
The Mike Meyers / Mark Soper Lab Manual further clarifies that issues like a full browser cache or slow internet speeds typically affect downloads, not the execution of installers. An unformatted hard drive would prevent the operating system from functioning at all, making it irrelevant in this scenario.
Therefore, the repeated installation failure on a work laptop is best explained by incorrectly configured ACLs, making C the correct answer.


NEW QUESTION # 115
A technician wears a wrist strap while replacing RAM. Which of the following describes the purpose of the wrist strap during this task?

Answer: C

Explanation:
The wrist strap is an ESD (electrostatic discharge) prevention tool used to keep the technician and the computer at the same electrical potential so static electricity doesn't discharge into sensitive components like RAM. Quentin Docter explains that with an antistatic (ESD) wrist strap, you "attach one end to an earth ground... or the computer case and wrap the other end around your wrist. This strap grounds your body and keeps it at a zero charge." This directly matches option C.
Mike Meyers' Lab Manual reinforces the same concept: "The secret to avoiding ESD is to keep you and the parts of the computer you touch at the same electrical potential, otherwise known as grounding yourself to the computing device. You can accomplish this by connecting yourself to the computer via... an ESD strap." In practical terms, RAM and CPU chips are especially ESD-sensitive, so grounding prevents intermittent or catastrophic failures that might occur after installation. Therefore, the purpose of the wrist strap is to ground electrostatic charge.


NEW QUESTION # 116
A technician is replacing a rack-mounted UPS. Which of the following should the technician consider?

Answer: A

Explanation:
The correct answer is B. Getting assistance to lift the hardware. A rack-mounted UPS can be very heavy because it contains one or more internal batteries. When replacing or installing heavy rack- mounted equipment, the technician must consider personal safety and proper lifting techniques before performing the work. The Sybex practice-test explanations state that a UPS, also called a battery backup, can range in size from a small unit to equipment as large as an entire server rack, and it contains batteries and fuses used to provide power protection during power problems. The same source also explains that technicians should bend at the knees, lift with the legs, observe weight limitations, and use a partner lift or cart when needed. Compressed air is related to cleaning, not replacing a UPS. Low-voltage regulations and fire suppression systems may be relevant to facility planning, but the immediate safety concern when replacing rack-mounted hardware is safe lifting and handling.


NEW QUESTION # 117
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

Answer: A

Explanation:
When you've exhausted your troubleshooting expertise and the customer is frustrated, the appropriate next step is to escalate the ticket to a more experienced technician or specialized team. At the same time, communicate clearly to the customer what you're doing and what they can expect next. This maintains transparency, manages expectations, and ensures the issue is resolved as quickly as possible.


NEW QUESTION # 118
Which of the following best describes XFS?

Answer: C

Explanation:
XFS is a high-performance filesystem commonly used in Linux operating systems.


NEW QUESTION # 119
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