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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Data and Analytics Management14%
Workflow / Process Automation16%
Configuration and Setup20%
Object Manager and Lightning App Builder20%
Activity Management and Collaboration7%
Sales and Marketing Applications12%
Service and Support Applications11%

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ADM-201 Test Braindumps: Salesforce Certified Administrator - ADM-201 Pass-Sure Materials &

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Salesforce Certified Administrator Sample Questions (Q16-Q21):

NEW QUESTION # 16
An administrator at Ursa Major Solar is using sharing rules to grant record access to users.
Which two types of record access can the administrator grant? Choose 2 answers

Answer: A,D


NEW QUESTION # 17
Cloud Kicks wants to ensure that every client has support based on the level of service that has been agreed on in the sales cycle. There are tiers to this support model, Gold, Silver, and Bronze. What should a Platform Administrator create to ensure that this is part of every client's account once they become a client?

Answer: C

Explanation:
To manage different levels of support service (Gold, Silver, Bronze), Salesforce uses the Entitlement Management feature. An "Entitlement" defines the specific type of support a customer is eligible for. To
"ensure that this is part of every client's account" automatically, a Platform Administrator should use Flow Builder. A record-triggered flow can be set to run whenever an Account is updated to "Customer" status or when a specific "Service Level" field is populated. The flow can then automatically create or link an Entitlement record to that Account. This ensures that when a new case is opened, the support agent immediately sees the SLA (Service Level Agreement) associated with that customer. Routing Configurations (Option B) and Assignment Rules (Option D) handle who gets the case, but they do not define the level of service. Email-to-Case (Option C) is an intake method, not a service-level tracking tool.


NEW QUESTION # 18
Universal Containers has a custom object named Feedback which is used to capture Users' candid comments about their experiences at work. The sales team manager and all representatives have roles in the role hierarchy with sales representatives directly under the sales team manager. HR requires that all Feedback records be private to each User. Managers should NOT have access to subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?

Answer: A


NEW QUESTION # 19
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?

Answer: A

Explanation:
Explanation
When you delete a custom field, the data in that field is stored for 20 days before it is permanently deleted.
During this time, you can restore the field and its data from the Recycle Bin or use Data Loader to export the data. References: https://help.salesforce.com/s/articleView?id=sf.customize_del_field.htm&type=5


NEW QUESTION # 20
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers

Answer: A,C


NEW QUESTION # 21
......

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