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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer and Business Analysis- Stakeholder identification and engagement
  • 1. Identify key stakeholders and their roles
    • 2. Elicit business needs from stakeholders
      - Business process understanding
      • 1. Analyze current business processes
        • 2. Identify process gaps and inefficiencies
          Topic 2: Agile Methodology in Business Analysis- Agile principles
          • 1. Collaboration in agile teams
            • 2. Iterative development concepts
              - Backlog and sprint participation
              • 1. Prioritizing backlog items
                • 2. Supporting sprint planning
                  Topic 3: Requirements Gathering and User Stories- Requirements elicitation techniques
                  • 1. Document analysis
                    • 2. Workshops and interviews
                      - User stories and acceptance criteria
                      • 1. Writing effective user stories
                        • 2. Defining acceptance criteria
                          Topic 4: Solution Assessment and Validation- Testing and feedback
                          • 1. Feedback incorporation
                            • 2. User acceptance testing support
                              - Solution evaluation
                              • 1. Validate solution requirements
                                • 2. Assess alignment with business needs

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q276-Q281):

                                  NEW QUESTION # 276
                                  Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
                                  Which resources should the BA use to determine which changes must be made manually in each environment?

                                  Answer: C


                                  NEW QUESTION # 277
                                  Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
                                  What should the BA do to meet the requirement?

                                  Answer: C

                                  Explanation:
                                  The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. This practice helps to:
                                  Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.
                                  Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is needed or required.
                                  Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic. References: https://trailhead.salesforce.
                                  com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map


                                  NEW QUESTION # 278
                                  Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?

                                  Answer: A

                                  Explanation:
                                  Explanation
                                  A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.
                                  References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/cre
                                  https://www.bain.com/insights/management-tools-capability-sourcing/


                                  NEW QUESTION # 279
                                  Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
                                  "As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
                                  What should a business analyst do to improve this user story?

                                  Answer: B

                                  Explanation:
                                  This answer suggests adjusting the goal of the user story to be independent as a way to improve this user story for updating its customer portal built on Experience Cloud. The goal of a user story is what the user or stakeholder wants to accomplish, why they want to accomplish it, and how they will measure success. The goal of a user story should be independent, meaning that it does not depend on or overlap with other user stories. This user story has a goal that is too broad and complex, as it includes multiple features or functionalities (chat with a support agent, view account, see orders, ask questions) in one user story. Adjusting the goal of the user story to be independent can help to break down this user story into smaller and simpler user stories that can be completed in one sprint. References: https://trailhead.salesforce.com/en/content/learn
                                  /modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements


                                  NEW QUESTION # 280
                                  The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
                                  What is the most efficient process for the BA to track the changes they are committing?

                                  Answer: C

                                  Explanation:
                                  DevOps is a set of practices that combines software development and IT operations to deliver software faster and more reliably. DevOps helps business analysts and system admins track the changes they are committing to Salesforce by using tools such as version control, continuous integration, continuous delivery, and testing automation.
                                  References:
                                  * https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/im
                                  * https://www.salesforce.com/products/platform/best-practices/devops/


                                  NEW QUESTION # 281
                                  ......

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