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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
  • 1. End-to-end process integration
    • 2. Data flow between CX and ERP systems
      Topic 2: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
      • 1. Solution capabilities and value propositions
        • 2. Use cases across customer journey
          Topic 3: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Customer experience transformation scenarios
            • 2. Omnichannel customer engagement
              Topic 4: Customer Data, Analytics, and Experience Management- Customer identity and consent management
              • 1. Personalization and analytics use cases
                • 2. Data-driven customer engagement

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

                  NEW QUESTION # 10
                  Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                  Which SAP Customer Experience solution would you recommend?

                  Answer: A


                  NEW QUESTION # 11
                  Your customer wants to sell their products and services through the internet.
                  Which application would you recommend?

                  Answer: C


                  NEW QUESTION # 12
                  Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                  Answer: A


                  NEW QUESTION # 13
                  Which of the following is a feature of SAP Customer Data Platform?

                  Answer: C


                  NEW QUESTION # 14
                  What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 15
                  ......

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