實用的ITILFNDv4最新題庫資源|高通過率的考試材料|有效的ITILFNDv4：ITIL 4 Foundation

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Value streams and processes - Information and technology - Organizations and people - Partners and suppliers
Topic 2: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Topic 3: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Governance - Guiding principles - Service value chain - Continual improvement
Topic 4: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement)

>> ITILFNDv4最新題庫資源 <<

ITILFNDv4參考資料 - ITILFNDv4證照資訊

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最新的 EXIN ITIL ITILFNDv4 免費考試真題 (Q35-Q40):

問題 #35
When should a workaround be created?

A. When a problem cannot be resolved quickly
B. After the resolution of a problem
C. As soon as possible, once the incident is logged
D. When a potential permanent solution has been identified

答案：A

問題 #36
Which are the elements of process control?

A. Work instructions, procedures and roles
B. Inputs, outputs and triggers
C. Resources, capabilities and metrics
D. Process owner, policy and objectives

答案：D

問題 #37
What is recommended by the guiding principle 'progress iteratively with feedback'?

A. The identification of all interested parts at the start of an improvement initiative
B. A current state assessment that is carried out at the start of an improvement initiative
C. An improvement initiative that is broken into a number of manageable sections
D. An assessment of how all the parts of an organization will affect an improvement initiative

答案：C

問題 #38
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A. services
B. elements
C. values
D. assets

答案：A

問題 #39
Which is an example of improving service utility using service management automation?

A. Reducing the time to compile service data
B. Pre-determined routing of a service request
C. Monitoring service availability
D. Faster resource allocation

答案：D

問題 #40
......

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ITILFNDv4參考資料: https://www.vcesoft.com/ITILFNDv4-pdf.html

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