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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks
Topic 2: Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Topic 3: Schedule and Dispatch Work	20%	- Resource scheduling 1. Use schedule board 2. Optimize scheduling and routing
Topic 4: Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Customer communication workflows 2. Service feedback management - Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app
Topic 5: Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q149-Q154):

NEW QUESTION # 149
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Intervals define the time slots for displaying schedule assistant results and influence the start time for subsequent bookings. Does this meet the goal?

A. No
B. Yes

Answer: A

NEW QUESTION # 150
Drag and Drop Question
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 151
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 152
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 153
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Set Optimize Schedule field to Yes for all...
2 - Update From Data and To Date...
3 - Configure Scheduling Method for booking statuses.

NEW QUESTION # 154
......

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