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Salesforce Health-Cloud-Accredited-Professional Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement42%- Installation and configuration of Health Cloud
- Configure applications and OmniStudio components
- Set up care programs, patient management and workflows
- Customize features for specific use cases
Topic 2: Deploy5%- Post-deployment monitoring and optimization
- Manage mobile and user experience
- Pre-deployment validation and preparation
Topic 3: Design42%- Define success metrics and reporting
- Security, compliance and data access design
- Integration and data migration strategy
- Solution design using best practices
- Healthcare data modeling
Topic 4: Discovery11%- Gather functional and technical requirements
- Define required capabilities and use cases
- Identify customer personas and stakeholders

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Salesforce Health Cloud Accredited Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
A MedTech company needs to manage its run rare business to ensure contract compliance for its customers.
Which two features of Health Cloud should a consultant recommend the company use?
Choose 2 answers

Answer: A,C

Explanation:
For managing the MedTech company's business operations and ensuring contract compliance, MedTech Accelerator and Sales Agreements are the most relevant Health Cloud features.
* Purpose:
* Provides industry-specific templates and configurations tailored for MedTech companies to manage complex processes such as equipment tracking, service level agreements (SLAs), and customer contract compliance.
* Capabilities:
* Tracks customer contracts and ensures compliance with regulatory and operational requirements.
* Helps streamline processes like inventory management and maintenance scheduling.
* Purpose:
* Enables companies to define, track, and manage agreements with customers, including product quantities, pricing, and timelines.
* Capabilities:
* Tracks fulfillment against agreements to ensure compliance with contractual obligations.
* Provides visibility into sales performance and adherence to commitments, reducing risks of non- compliance.
* Advanced Account Forecasting (Option B):
* Focused on revenue prediction and quota management rather than contract compliance.
* Remote Device Monitoring (Option D):
* While relevant to device tracking, it does not address contract compliance or business process management.
References:
MedTech Accelerator Overview
Sales Agreements in Salesforce


NEW QUESTION # 72
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)

Answer: A,D

Explanation:
Reference and details below.


NEW QUESTION # 73
In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)

Answer: B,D

Explanation:
Reference and details below.

According to the Salesforce documentation3, there are two ways to support the health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency:
Install Emergency Response Management unmanaged package, which provides prebuilt objects, fields, apps, tabs, reports, dashboards, and more to help health organizations manage emergency response3.
Leverage pre-configured flows provided with Health Cloud, such as Assess Individual Risk Level flow and Enroll in Program flow, which help health workers quickly assess and enroll individuals in emergency programs3. Therefore, options B and C are correct. Option A is incorrect, because there is no such thing as a healthcare provider enrollment flow in Health Cloud. Option D is incorrect, because there is no such thing as a patient enrollment console in Health Cloud.


NEW QUESTION # 74
A payer needs to work with plan members and medical providers to influence decisions through a case-by- case reviewof the appropriateness of care.
When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?
Choose 2 answers

Answer: C,D

Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Request Review Types:
* Utilization Management processes center around reviewing requests for appropriateness of care, with the three main types beingPrior Authorization Review, Concurrent Review, and Retrospective Review.
* Extract:
"Utilization Management supports prior authorization, concurrent, and retrospective reviews to evaluate care appropriateness case by case."
-Utilization Management in Health Cloud
* Care Requests:
* Care Requests are the mechanism for providers to seek authorization from payers for drugs, services, or admissions.
* Extract:
"Design care request processes to support providers seeking health plan authorization for services, medications, or admissions."
-Health Cloud Utilization Management Data Model
* Why not the other options?
* A:Next Best Action is more for care management recommendations, not utilization review.
* C:Intake agent count is an operational consideration, not a UM process.
References:
Utilization Management Overview
Utilization Management Data Model


NEW QUESTION # 75
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?

Answer: C

Explanation:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
Include "Bloomington ID":
This custom field should be added as a required verifier and also included in search results.
Modify "Birth Date":
Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
Add Two New Identity Verification Process Field Records for 'Bloomington ID':
Field Type: Result Field: Ensures the field appears in the search results.
Field Type: Required Verifier: Makes this field mandatory for identity verification.
Modify Birth Date Record:
Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to "Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
Reference:
Administer Health Cloud
Flow Builder Documentation for Identity Verification


NEW QUESTION # 76
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