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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Install and configure Windows
  • 3. Configure macOS and Linux
- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Configure backup and recovery
  • 3. Perform OS updates and upgrades
- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Task Manager and Device Manager
  • 3. Use Command Prompt and PowerShell
Topic 2: Software Troubleshooting23%- Security-related troubleshooting
  • 1. Resolve unauthorized access issues
  • 2. Recover compromised systems
  • 3. Identify malware symptoms
- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Resolve connectivity problems
  • 3. Fix application crashes and freezes
- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Troubleshoot performance problems
  • 3. Resolve boot and startup issues
Topic 3: Security28%- Security best practices
  • 1. Implement physical security measures
  • 2. Perform data destruction and disposal
  • 3. Apply least privilege principles
- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
- Security fundamentals
  • 1. Apply encryption technologies
  • 2. Implement authentication and access controls
  • 3. Configure wireless security
Topic 4: Operational Procedures21%- Safety and compliance
  • 1. Understand environmental impacts
  • 2. Handle hazardous materials properly
  • 3. Follow workplace safety procedures
- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Perform disaster recovery procedures
  • 3. Implement backup strategies
- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q156-Q161):

NEW QUESTION # 156
A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer's request. Which of the following communication techniques should the junior technician have followed?

Answer: C

Explanation:
Asking open-ended questions helps clarify the customer's actual needs and verify understanding before escalating, reducing the chance of miscommunication and incorrect outcomes.


NEW QUESTION # 157
A user wants to use a USB to move a 4.57GB .pst file from one Windows computer to another.
Which of the following filesystems should the USB be formatted with?

Answer: C

Explanation:
NTFS supports files larger than 4GB, making it suitable for transferring a 4.57GB .pst file using a USB drive.


NEW QUESTION # 158
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone.
Which of the following would the user do to most likely resolve the issue?

Answer: D

Explanation:
If the phone works on Wi-Fi but not off Wi-Fi, the most likely issue is that cellular data is disabled (or restricted). This aligns directly with the CompTIA A+ objective language for mobile troubleshooting, which explicitly includes "wireless/cellular data network (enable/disable)." After travel, users often enable airplane mode or disable cellular data to avoid roaming charges, and sometimes forget to re-enable it.
Quentin Docter's mobile connectivity discussion repeatedly distinguishes Wi-Fi access from cellular connectivity and treats cellular settings as a primary area to verify when Internet access is not available away from Wi-Fi. While data caps/limits could throttle service, they usually don't make all non-Wi-Fi browsing and email impossible immediately. VPN issues might block some access, but the simplest "most likely" resolution based on the symptom is re-enabling cellular data. Reinstalling the SIM is possible, but again not the first, most likely fix given the scenario framing. Therefore, Enable cellular data (A) is correct.


NEW QUESTION # 159
A user's computer is running slowly. Task Manager shows:
Disk: 2%
Network: 12%
GPU: 15%
CPU: 70%
Memory: 97%
Which of the following would a technician most likely do to resolve the issue?

Answer: D

Explanation:
Memory usage is critically high, suggesting many applications or background processes. Closing unnecessary programs will immediately free up RAM.
FromTravis Everett - All-in-One Exam Guide:
"High memory usage with moderate CPU load usually means too many applications are open. Close unnecessary apps or use Task Manager to end processes."


NEW QUESTION # 160
A company wants to provide its employees with devices that align with the company's mission to support open-source projects. Which of the following should a technician recommend?

Answer: A

Explanation:
The correct answer is D. Smartphones with Android. Among the listed options, Android best aligns with supporting open-source projects. The Mike Meyers/Mark Soper material explains that Android is an open- source platform based on Linux, another open platform, and that device manufacturers can modify or customize Android for their hardware. The All-in-One Exam Guide states the same: Android is an open- source platform based on Linux, owned by Google, and manufacturers commonly customize it. macOS and iPadOS are Apple operating systems and are not generally treated as open-source platforms in the A+ exam context. Microsoft Windows is a proprietary desktop operating system. Linux desktops would be the strongest open-source answer if listed, but they are not one of the choices. Therefore, smartphones with Android are the best match among the available options.


NEW QUESTION # 161
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