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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management)
ITIL Service Value System (SVS)	- Opportunity, demand, and value - Continual improvement - Guiding principles - Governance - Service value chain
Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Four Dimensions of Service Management	- Information and technology - Organizations and people - Partners and suppliers - Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q216-Q221):

NEW QUESTION # 216
Which is part of the 'focus on value' guiding principle?

A. Assessing services to identify parts that can be reused
B. Identifying activities that can be achieved in smaller iterations
C. Reducing the number of steps in the customer experience
D. Understanding what services help the service consumer

Answer: D

NEW QUESTION # 217
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Focus on value
B. Progress iteratively with feedback
C. Keep is simple and practical
D. Start where you are

Answer: D

NEW QUESTION # 218
Which is an example of a problem control activity?

A. Re-assessing a known error to understand the ongoing impact
B. Implementing a technical fix to resolve an issue
C. Reviewing incident records to identify trends
D. Documenting the steps in a workaround

Answer: D

NEW QUESTION # 219
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Monitoring and event management
B. Relationship management
C. Release management
D. Change enablement

Answer: D

NEW QUESTION # 220
Which statement about a 'continual improvement register (CIR)' is TRUE?

A. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
B. Used to help plan changes, assist in communication, avoid conflicts, and assign resources
C. Used to select the right method, model or technique for identifying improvements
D. Used to track and manage improvement ideas from identification through to final action

Answer: D

NEW QUESTION # 221
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