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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Exam Format: | Multiple Select, Multiple Choice |
| Available Languages: | Simplified Chinese, Japanese, English |
| Certificate Validity Period: | 24 months |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Exam Price: | 300 USD |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Real Exam Qty: | 60 |
| Recommended Training: | ServiceNow System Administrator (CSA) Course - Now Learning ServiceNow Fundamentals Training |
| Exam Registration: | ServiceNow Training and Certification ServiceNow Now Learning Certification Portal |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is a certification exam that validates the skills and knowledge of professionals who administer ServiceNow instances. CSA exam tests the candidates' understanding of ServiceNow's core configuration and administration concepts, including user and group management, data management, security and access controls, and reporting and performance analytics. The ServiceNow CSA certification is an essential requirement for professionals who wish to work with ServiceNow as a system administrator or developer.
ServiceNow CSA Certification Exam consists of 60 multiple-choice questions that are designed to test candidates' knowledge and skills in ServiceNow administration. CSA Exam covers a wide range of topics, including ServiceNow architecture, user interface customization, data management, and reporting. CSA exam is timed and candidates have 90 minutes to complete it. To pass the exam, candidates must score at least 70% of the total points.
ServiceNow CSA (ServiceNow Certified System Administrator) Exam is an industry-recognized certification program that focuses on validating the skills and knowledge of professionals who work with the ServiceNow platform. The ServiceNow platform is a cloud-based software solution that provides a wide range of IT service management (ITSM) capabilities, including incident management, change management, problem management, and more.
NEW QUESTION # 224
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?
Answer: D
NEW QUESTION # 225
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
Answer: A
Explanation:
If a user reports that theycannot see certain modulesin theApplication Navigator, the best way to troubleshoot is toimpersonate the user. Impersonation allows an administrator to see exactly what the user seeswithout needing their password.
Click on your profile icon (top-right corner).
SelectImpersonate User.
Search for and select theuser's name.
The instance will reload, and you will see the UI as the user experiences it.
Navigate to theApplication Navigatorand check for missing modules.
Once done, clickStop Impersonation.
Ensures security(no need to reset or look up passwords).
Speeds up troubleshootingby allowing admins to replicate user issues.
Helps verify role-based access permissions.
Steps to Impersonate a User in ServiceNow:Why is Impersonation Useful?
Incorrect Answer Choices Explanation:A. Look up their password, so you can login with their account This is asecurity violationand not an acceptable practice.
B: Initiate a Connect Chat session
Chatting with the user can help gather information, but it does not allow you to see what they see.
C: Install the Bomgar plug-in
Bomgaris a remote support tool, but impersonation is thebuilt-inand recommended method for troubleshooting in ServiceNow.
E: Launch a NowChat window
NowChat is used forcustomer support and collaboration, not for verifying module visibility.
Impersonate Users in ServiceNow
User Roles and Permissions
Official CSA Documentation Reference:
NEW QUESTION # 226
Which helps to visualize configuration items and their relationships?
Answer: E
Explanation:
Explanation
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
References:
ServiceNow Product Documentation: Configuration item relationships in the CMDB
- https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manage ServiceNow Community: How to display dependencies for CIs in the Dependency View
- https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-m
NEW QUESTION # 227
A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers
Answer: B,D,E
NEW QUESTION # 228
Which one of the following is NOT a type of Visual Task Board?
Answer: B
Explanation:
InServiceNow,Visual Task Boards (VTBs)provide aKanban-style interfaceto manage and track work. There arethree main typesof Visual Task Boards, but "Feature"is notone of them.
Freeform Board (Valid Type)
Manually created boards wherecards can be moved freelywithout predefined conditions.
Users canadd and organize tasks as needed.
Example: Personal task management.
Guided Board (Valid Type)
Createdfrom a list viewandlinked to a ServiceNow table(e.g., Incident, Change, Task).
Cards on the boardautomatically updatebased on conditions.
Example: Managing Incidents or Change Requests.
Flexible Board (Valid Type)
Similar toGuided Boards, but allows users tomanually reordertasks within lanes.
Offers moreflexibilitywhile still being linked to a data source.
Example: Sprint Planning or ITSM Workflows.
"Feature" is NOT a Visual Task Board type in ServiceNow.
ServiceNow does use the term"Feature"in Agile Development (for tracking high-level product functionalities), but it is not related to VTBs.
Types of Visual Task Boards in ServiceNow:Why is "Feature" Incorrect?
Why Other Options Are Correct?Guided, Flexible, and Freeformare thethree valid typesof Visual Task Boards in ServiceNow.
Visual Task Boards Overview
ServiceNow Visual Task Boards
Types of Visual Task Boards
Creating and Using VTBs
References from ServiceNow CSA Documentation:
NEW QUESTION # 229
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