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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Strategy and Governance17%- Define UX strategy and governance
  • 1. Collaborate with stakeholders and teams
  • 2. Establish design guidelines and standards
  • 3. Plan UX roadmap and adoption
Topic 2: Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Translate business needs into user-centered goals
  • 3. Identify user personas and their workflows
Topic 3: Testing11%- Validate and test designs
  • 1. Conduct usability testing and heuristic evaluation
  • 2. Gather feedback and iterate designs
  • 3. Measure design success and adoption
Topic 4: Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Use SLDS components and tokens
  • 3. Adapt designs for mobile and different devices
Topic 5: Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Design for accessibility and inclusivity
  • 2. Align design with Salesforce best practices
  • 3. Define problem statements and design principles
Topic 6: Declarative Design27%- Design using Salesforce declarative tools
  • 1. Apply Salesforce Lightning Design System (SLDS)
  • 2. Design navigation and information architecture
  • 3. Optimize page layouts, record types, and views
  • 4. Use Lightning App Builder and Flow for user experience

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Salesforce Certified Platform User Experience Designer 認定 Plat-UX-101 試験問題 (Q23-Q28):

質問 # 23
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which threeconsiderations should be made to improve the visual hierarchy of the page?
Choose 3 answers

正解:B、D、E

解説:
The three considerations that should be made to improve the visual hierarchy of the page are:
Grouping proximity and common regions. This principle states that elements that are close together or share a common boundary are perceived as belonging to the same group. This helps to create a sense of order and organization on the page and reduce the visual clutter.
Scale using relative size to signal importance. This principle states that elements that are larger are perceived as more important or prominent than elements that are smaller. This helps to create a contrast and focus on the page and guide the user's attention to the most relevant information.
Color and contrast, saturation between the elements. This principle states that elements that have different colors or contrast levels are perceived as distinct or separate from each other. This helps to create a variety and interest on the page and highlight the differences or similarities between the elements.


質問 # 24
Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?

正解:B

解説:
The correct answer is B. Recognize exclusion. Learn from diversity. Solve for one, extend to many. The uploaded study guide explicitly identifies these as the inclusive-design action-oriented principles. Recognize exclusion means designers actively identify where products, processes, assumptions, or environmental conditions prevent certain people from participating effectively. Exclusion should be treated as a design problem rather than simply as an edge case.
Learn from diversity means incorporating perspectives and lived experiences from people with different capabilities, backgrounds, circumstances, and interaction needs. A team composed of people with similar experiences can easily overlook barriers that are obvious to users outside that group.
Solve for one, extend to many recognizes that addressing a specific exclusion can produce benefits for a much broader population. For example, interface improvements created for users with permanent motor limitations may also benefit someone temporarily injured or a user operating a device with one hand.
Option A incorrectly frames inclusive design around imperfection and "one size fits one." Option C incorrectly substitutes learning from experts for learning from diverse users.
The central principle is that inclusive design deliberately examines exclusion and uses human diversity as a source of innovation rather than treating accessibility requirements as isolated exceptions.
Study Guide reference/topics: Inclusive design, exclusion, diversity, human-centered design, Human- Centered Design.


質問 # 25
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

正解:C

解説:
The correct answer is A. Perceivable, operable, understandable, robust, which the study guide identifies as the foundational WCAG principles. Salesforce's own accessibility training describes these four principles explicitly. Perceivable means users must be able to perceive presented information through available sensory or assistive channels. Operable requires that users can interact with controls and navigation, including people who cannot use a mouse. Understandable requires information and interface behavior to be comprehensible and reasonably predictable. Robust means content must remain interpretable across user agents and assistive technologies. These principles are frequently summarized by the acronym POUR and provide the conceptual foundation under which more specific accessibility requirements are organized.
Option B describes general usability or quality concepts but is not the WCAG framework. Option C mixes terminology associated principally with evaluating human-centered design solutions rather than accessibility standards.
For Salesforce UX Designers, POUR influences practical decisions such as color contrast, keyboard interaction, semantic markup, focus management, alternative text, predictable navigation, and compatibility with screen readers. Accessibility therefore must be incorporated throughout design and implementation rather than treated as a final compliance review.
Study Guide reference/topics: WCAG, POUR, digital accessibility, inclusive interfaces, UX Fundamentals.


質問 # 26
After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

正解:C

解説:
When developers are building custom components in Salesforce and need to ensure that these components adapt to user preferences for density settings (Comfy or Compact), they should avoid using REM-based spacing values. This is because REM-based spacing does not automatically adjust based on the density setting chosen by the user, leading to a lack of consistency with the rest of the Salesforce UI, which does adapt to these settings. Instead, developers should:
A) Use the varSpacingMedium design token in CSS, as Salesforce Lightning Design System (SLDS) design tokens are context-aware and can adjust their values based on the density setting, ensuring a consistent user experience across different user preferences.
C) Use existing Lightning Components such as the card or page header, which are pre-built to adapt to density settings, ensuring that custom components align with the overall Salesforce UI and respect user settings for density.
Reference:Salesforce Lightning Design System (SLDS) documentation provides guidelines on using design tokens and building responsive components that respect user settings like density preferences. You can find more information on the official Salesforce Developers website or the SLDS documentation section.


質問 # 27
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

正解:A、C、D

解説:
The utility bar is a fixed footer that gives users quick access to productivity tools, such as notes, history, and recent items. It can be customized for each Lightning app to enhance the user experience and efficiency. Some of the standard use cases for using the utility bar are:
Perform common tasks without navigating away from the page: Users can use the utility bar to perform tasks such as creating notes, logging calls, or sending emails without leaving their current context. This reduces the need for switching tabs or opening new windows, and saves time and clicks.
Access to view a list of records favorited for quick access: Users can use the utility bar to access their favorites, which are records, lists, groups, or other items that they have marked with a star icon for easy access. This allows users to quickly navigate to the items they use most frequently, and organize them in a personalized way.
Access at any time to a customized set of items specific to an app: Users can use the utility bar to access items that are relevant and useful for the app they are using. For example, in the Sales app, users can access the Lightning Dialer, the Assistant, or the Today's Events utility. In the Service app, users can access the Omni-Channel, the Macros, or the Case Timer utility. The utility bar can be configured to show different items for different apps, depending on the user's needs and preferences.
User Experience Designer Certification Prep: Module 5: Design User Interfaces
Lightning App Builder: Utility Bar


質問 # 28
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ちなみに、ShikenPASS Plat-UX-101の一部をクラウドストレージからダウンロードできます:https://drive.google.com/open?id=1ycIAO8RoqmrLPTkCiI33l0wXk1ZJhVl1