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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Security and Access	- Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility
Collaboration and Engagement	- Chatter and community engagement features - Case management in Experience Cloud
Analytics and Optimization	- Adoption and performance metrics - Experience Cloud reporting and dashboards
Experience Cloud Fundamentals	- Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities
Experience Personalization	- Content personalization strategies - Salesforce CMS integration - Audience targeting and segmentation
Experience Site Configuration	- Site creation and setup - Templates and branding - Navigation and structure configuration

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Salesforce Certified Experience Cloud Consultant EX-Con-101 Prüfungsfragen mit Lösungen (Q63-Q68):

63. Frage
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A. Case Type by Issue
B. Average Handle Time compared to Bot Session Time
C. CSAT (Customer Satisfaction score)
D. Case deflection
E. Number of lead records created

Antwort: B,C,D

Begründung:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.

64. Frage
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?

A. Create a custom theme toapply to all Experience sites.
B. Send the style guide to Experience managers to implement.
C. Create a custom template to apply to all Experience sites.
D. Reference a shared Bootstrap CSS file in all of the sites.

Antwort: A

Begründung:
To implement thenew style guide and unify branding across all of its Experience sites, UC should create a custom theme and apply it to all sites. A theme is a collection of branding assets and style settings that define the look and feel of your site. You can create a custom theme that matches your style guide and apply it to multiple sites using the Theme Management feature in Experience Builder.

65. Frage
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers

A. Add external users directly to approval queues and create a digital experience for those users.
B. Assign external users as approvers on records and create a digital experience forthose users.
C. Assign external users as the co-owners on records and create a digital experience for those users.
D. Assign external users Super User accesson records and create a digital experience for those users,

Antwort: A,B

Begründung:
External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.

66. Frage
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?

A. Partner Community Plus
B. Customer Community
C. Customer Community Plus
D. External Apps

Antwort: D

Begründung:
External Apps is a user license type that allows users to access up to 10 custom objects per app and unlimited standard CRM objects. This license type is suitable for the researchers who need to access at least 20 custom objects for the coffee company's solution.

67. Frage
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

A. Visible in Public Knowledge Base
B. Visible to Guest User
C. Visible toEmployee
D. Visible to Partner

Antwort: A,C

Begründung:
These two options allow the article to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enablesthe article to be accessed by internal users with the appropriate permissions4

68. Frage
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